Support Engineer
Chicago, IL

Job Description

Working for Trunk Club

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!

Who We Are

At Trunk Club, we're building the future of retail, enabled through technology. We have a strong culture of being curious and collaborating. You'll see languages and technologies like Ruby, Javascript, Sinatra, Sidekiq, Swift, Python, ES6, React, Postgres, Redis, and Kafka.

Responsibilities

Application Operations provides technical troubleshooting for employees, supports internal tools, advocates for data integrity, and drives solutions for business. We are looking for someone who can identify trends, prioritize efficiently, and maintain SLAs and technical documentation. You will perform manual regression testing and bug documentation, build software tools, and identify root causes. Application Support Engineers can confidently navigate the Trunk Club tech stack, own high priority investigations, and stay cool under pressure.

What Your Background May Look Like

* Familiarity with at least one common scripting language such as Ruby or Javascript
* Experience developing web applications (in any language - Ruby/Rails experience a plus)
* Mastery of debugging and reading logs; using tools such as Splunk, Kibana or SSH/cURL
* Previous support work with transactional environments
* Understanding of Git and common TDD practices
* Positive communication skills and ability to provide professional and constructive feedback
* A Bachelor's degree or equivalent experience

How We Work

* With others. We have pairing stations where engineers often work together, as well as a Jamboard for collaborating on architecture solutions.
* With transparency. We have an open team room. No cubicles, no private offices.
* With agility. We don't believe in following a process for process's sake. We ship frequently and focus on delivering incremental value.
* With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
* With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.

A few of our perks

* Lunch-and learns
* Annual stipend for continuous education
* Tech all-hands lunches monthly
* Hack days
* Team outings
* Nordstrom discount
* Flexible work environment
* Social environment with built-in bars

Who you are

* A learner. You have an insatiable thirst for knowledge and greater understanding.
* A communicator. You are well-versed in verbal and written correspondence.
* An energizer. You are positive and friendly.
* A multi-tasker. You have the ability to work well in a fast-paced, team oriented environment.