Support Analyst- ARMS Business Solutions- Anaheim, CA
Anaheim, CA

Job Description

This position is based in Anaheim, CA

The ARMS Business Solutions Implementation & Technical Support Analyst serves as a member of the Service Desk and provides prompt, high quality support to end users and internal associates, resolving many issues immediately. The Analyst enters all items into the Help Desk system for tracking and resolution, addressing and escalating issues in a timely manner. This person will also be responsible for knowing, supporting, and building the knowledge base for ABS products, services and technologies.

Key Responsibilities:

* Provide tier 2 customer support to end-users for items received via the phone, and email
* Install, diagnose, repair, maintain, and upgrade hardware and software, ensuring optimal operation and minimal downtime via remote control technology
* Troubleshoot PC hardware, network, and Windows OS issues
* Identify and suggest other company products and services, where appropriate
* Provide reliable phone coverage
* Effective verbal and written communication with both internal and external customers
* Schedule/attend virtual customer meetings to troubleshoot and resolve technical issues

(Hours: 6:00am- 5:00pm PDT)

Equal Opportunity Employer/Disability/Veterans