Supervisory IT Specialist (Section Supervisor)
Washington, DC

Job Description

* Duties

Help Duties Summary

This vacancy is located in the Infrastructure Operations Division - Client Services Branch.

Learn more about this agency

Responsibilities

As a Supervisory IT Specialist, you will:

* Determine need for resources to support specific initiatives or services;
* Manage and contribute to the design of the enterprise-wide services or solutions.
* Manage and monitor the performance, capacity, availability, serviceability, and recoverability of installed systems and/or services to meet customer expectations and requirements.
* Oversee the rigorous services/solutions to ensure security information assurance policies, principles, and practices are followed.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Yes

Promotion Potential

14


* Job family (Series)

2210 Information Technology Management


* Requirements

Help Requirements Conditions of Employment

* Click "Print Preview" to review the entire announcement before applying.
* Please refer to "Conditions of Employment."
* CEC offers alternative/flexible/telework schedules for eligible positions.
* You MUST be a U.S. Citizen or U.S. National

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Qualifications

You must meet the following requirements by the closing date of this announcement.

Specialized experience: Specialized experience is one year of experience at the GS-13 level, or equivalent that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. It includes experience gained in a senior leadership position responsible for overseeing the work of a subordinate staff of employees engaged in the execution of IT related activities and/or projects for an IT organization.

In addition to meeting specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.

* Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
* Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
* Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
* Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Time-in-Grade:

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:

For the GS-14, you must have been at the GS-13 level for 52 weeks.

Time After Competitive Appointment:

Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education