Student Professional Worker, Information Technology
Los Angeles, CA

Job Description

Position/Program Information

EXAM NUMBER:

R2482C-R

FILING START DATE:

April 19, 2019 at 8:00 A.M. (PST) -This examination will remain open until needs of the service are met and is subject to closure without prior notice.

TYPE OF RECRUITMENT:

Open Competitive Job Opportunity

DEFINITION:

Performs sub-professional duties in information systems technology while enrolled as a junior in an accredited four-year college studying Computer Sciences, Information Technology, or a related field.

CLASSIFICATION STANDARDS:

Positions allocable to this class work on a part-time hourly basis in the Information Technology operation of a department, perform IT-related duties 100% of the time, and work under direct supervision of IT professional personnel. Student Professional Worker, Information Technology, is distinguished from Student Worker, Information Technology by the incumbent's advanced educational training and knowledge. Incumbents assist information technology professional and technical staff in the day-to-day operations within an information systems environment. They are expected to exercise progressively developing skills and knowledge in the Information Technology area in which they are assigned, while enhancing with practical experience their academic preparation for working on a full-time or professional basis in Information Technology. Incumbents must be able to transport, lift, move, and install computer hardware and software on a routine basis.

Essential Job Functions

* Performs a wide-range of technical support duties including configuration of computers, printers, and installation of equipment and applications software, simple maintenance and repair of computers and printers, and identification and resolution of computer hardware and software problems.
* Assists in preparing test data and test plans, system and program documentation, and in preparing and debugging detailed coding instructions.
* Assists in monitoring, evaluating, and debugging network systems and coordinates with ITS regarding possible changes to improve operations and efficiency.
* Assists in providing end user hardware and software support in a help desk environment.
* Assists in the development of macros, web pages, and simple modifications to existing software applications.
* Assists in writing computer programs and provides documentation to streamline information processing and program data analysis.
* Assists IT staff in the development and dissemination of newsletters, graphics, charts, forms, or handouts during training sessions.
* Assists in ad hoc report development.
* May create, modify, or maintain simple applications/databases for data, such as training information, budget or departmental data, etc.
* May provide basic training to department staff on technical topics, software products, and use of utilities.
* May participate in preparing detailed coding instructions using COBOL or other higher-level computer programming languages.

Requirements

MINIMUM REQUIREMENTS:

Current enrollment in an accredited four (4) -year college with specialization in Computer Science, Information Technology, or a related field and successful completion of 60 semester units or 90 quarter units.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when need to carry out job-related essential functions

PHYSICAL CLASS: 3 - Moderate.

Includes standing or walking most of the time, with bending, stooping, squatting, twisting, and reaching; includes working on irregular surfaces, occasionally lifting objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.

SPECIAL REQUIREMENT INFORMATION:

In order to qualify, applicants MUST provide the following three (3) documents:

* Proof of Current Enrollment. Acceptable proof includes Current Class Schedule or Registration Card confirming applicant has registered for the coming semester/quarter, or official transcripts. Unofficial document will be accepted, but it must clearly show class enrolled, class term, name of school and student's name. Weekly class schedule, payment statement or bill receipt, and acceptance letter will NOT be accepted.
* Proof of Academic Specialty regarding declared major (e.g., Computer Science, Information Technology, or a related field). Acceptable proof includes official transcripts which reflect declared major or an official letter (with school seal and signature) stating declared major. Unofficial transcripts or school acceptance letter will NOT be accepted.
* Proof of College Units Earned or Academic Status (e.g., freshman, sophomore, junior or senior). Acceptable proof includes official transcripts or an official letter (with school seal and signature) stating the units earned towards academic status. Unofficial transcripts or acceptance letter will NOT be accepted.

Applicants must attach the above required document(s) at the time of filing (preferred) or email document(s) to dhrsw@hr.lacounty.gov within 15 calendar days of application submission, if you are unable to attach document(s) at time of filing. Please include your full name and exam title or exam number.

IF HIRED, CANDIDATES MUST CONTINUE TO BE ENROLLED AND ATTEND SCHOOL TO MAINTAIN STATUS IN THE POSITION.

Additional Information

EXAMINATION CONTENT:

This examination will consist of a multiple choice test weighted 100% covering Navigation, Service Orientation, Tactful Problem Solving , Data Entry Speed, Data Entry Accuracy, Professional Potential, Achievement Orientation and Computer Technical Support (Backup and Recovery, Device Support Software, Hardware Components, Hardware Troubleshooting, New Hardware Installation, Peripheral Troubleshooting, Security and Biometrics).

TRANSFER OF SCORES:

Applicants who have taken identical multiple choice tests for other exams within the last 12 months will have their test responses for the identical test part(s) automatically transferred to this examination.

IMPORTANT NOTE:

* Applicants must complete all test parts in order to have their examination scored.
* Test invitation letters and other correspondence will be sent electronically to the email address provided on the application.
* Notice of Non-Acceptance and Final Result Letters will be sent via United Stated Postal Service (USPS) mail.
* Multiple choice test scores cannot be given over the telephone.

MULTIPLE CHOICE TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19

CANDIDATES MUST MEET THE MINIMUM REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE MULTIPLE CHOICE TEST IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.

ELIGIBILITY INFORMATION:

Applications will be processed on an "as-received" basis and those earning a passing score will be promulgated to the eligible register accordingly.

The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of 12 months following the date of promulgation.

VACANCY INFORMATION:

The eligible register resulting from this examination will be used to fill vacancies throughout Los Angeles County as they occur.

AVAILABLE SHIFT: Day

APPLICATION AND FILING INFORMATION:

Application must be filed online only. Applications submitted by U.S. mail, fax or in person will not be accepted.

Apply Online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this web site.

https://www.governmentjobs.com/careers/lacounty

All information submitted is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.

Fill out your application completely.The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For the education, please include the names and addresses of school attended, titles of courses completed, dates completed, and number of credits and/or certificates earned. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed. If your application is incomplete, it will be rejected.

We must receive your application by 5:00 p.m. PST, on the last day of filing.

NOTE: Applicants must either upload required documents as attachments at the time of filing, or email to dhrsw@hr.lacounty.gov within fifteen (15) days of application submission.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries through Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their application online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

ADA Coordinator Email: adarequests@hr.lacounty.gov

Teletype Phone: (800) 899-4099

Alternate Teletype Phone: (800) 897-0077

California Relay Services Phone: (800) 735-2922

Department Contact Name: Sophie Zhang

Department Contact Phone: (213) 738-2084

Department Contact Email: szhang@hr.lacounty.gov