Strategic Program Office Senior Program Manager
North Quincy, MA

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS™ Wealth and Retirement empowers advisory, trust and retirement professionals with one of the broadest and richest solutions sets in the industry. FIS clients have unparalleled control over their business model, with the ability to select the deployment option and solution suite that best fits their business needs. This includes access to hosted and inhouse technology platforms, with the ability to outsource back-office functions, and complementary fiduciary, custody and asset management services.

Our clients experience the advantage of a comprehensive wealth and retirement platform with access to an extensive selection of technology and services that support all aspects of their business and future growth. Clients also gain key operational, cost, risk and time benefits as a result of our enhanced technology and outsourcing solutions, allowing them to focus on their core competencies. FIS works with clients as a strategic partner to develop new business strategies that bring a level of integration with the potential to produce tremendous growth results.

What will you be doing:

* Plans and coordinates all aspects of technical projects from initiation through delivery.
* Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
* Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
* Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
* Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
* Identifies needed resources for projects, defines and assigns major project roles.
* Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
* Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
* Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
* May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
* May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
* Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
* Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
* Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
* May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
* Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
* May work at client sites from time to time requiring some travel.
* Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor's degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

* Extensive knowledge of project management standards, processes, procedures and guidelines
* Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
* Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
* Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
* Knowledge of financial services industry
* Knowledge of company's products and services
* Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
* Demonstrated skill in managing project budgets and timelines
* Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
* Excellent analysis, problem-solving, team, conflict management and time management skills
* Excellent verbal and written communication skills
* Ability to interact effectively with executive level clients
* Ability to set clear expectations, manage team performance and build high morale among team members
* Ability to maintain confidentiality and carry out assignments that are sensitive in nature

FIS JOB LEVEL DESCRIPTION

Career level professional role. Moderate skills with high level of proficiency. Works on moderately complex assignments that require broad project management and technical skills. Generally manages medium to large projects, i.e., approximately 3,000 to 10,000 project hours with a team of 25 to 50 team members, an internal cost of $300,000 to $1,000,000, and a project duration of 4 to 12 months of medium risk and complexity. Works under general supervision with latitude for independent judgment. May consult with senior peers on complex projects or issues. Typically requires five or more years work experience managing technical projects in financial services or a related industry or a related technical field, e.g., application development, technology integration, business analysis, client technology consulting).