Staff, Content Developer/Technical Writer - App Experience
Newark, CA

Job Description

Staff Content Developer/Technical Writer - App Experience

About Us

RMS' Content Team authors, delivers, and maintains software documentation, videos, online tutorials and other technical content for high-profile analytical applications and digital platforms. Our products help businesses and individual consumers to better understand catastrophic events and create a more resilient and sustainable global society. What will you help to create?

The Role

We are looking for an innovative PStaff Content Developer/Technical Writer to help us deliver documentation, videos and other types of digital content for a wide range of RMS software products. You will be responsible for creating customer-facing content, including integrated app tutorials, short-form videos, online help, user guides, release notes, executive briefs, conceptual overviews, detailed API documentation, and microsites. You will use analytics tools, such as Mixpanel, to gain actionable insights across application usage trends to better understand how customers engage with your content and identify areas for improvement. You will also work with Chief Technical Architect and other senior leaders to document a new open industry standard for RMS(one) platform data model used to express and exchange risks for any line of business. To be successful in this role, you will be a first-hand user of RMS products, services and APIs, putting yourself in the shoes of the customer and understanding the needs of the target persona.

The ideals candidate for this position will have a demonstrated ability to deliver effective, user-friendly and delightful digital content, be hands-on, comfortable working with highly-technical, cross-functional teams in a fast-paced environment, and show bias for action with a proven record of delivering high-quality outcomes of value to customers. If you're ready to make a difference to RMS and its customers, we would love to talk to you.

In this role, you will:

* Analyze, plan, develop and deliver technical documentation, video and web projects for a wide range of software applications
* Determine and deliver content format the most suitable for the target persona (document, video, web, etc.)
* Own the entire documentation pipeline, including planning, content design, writing, editing, testing, and deployment
* Translate SME information and product capabilities into clear, effective content that target personas can use with ease and delight
* Ensure clarity, consistency, and quality across all content deliverables and formats
* Collaborate with designers, developers, product managers, and key stakeholders to oversee the user experience from feature conception until launch
* Incorporate analytics and feedback into application content, interpret the collected feedback to optimize the product learning experience
* Clearly, communicate conceptual ideas and design rationale
* Help improve processes, methods, and tools for how content is created, delivered and maintained.
* Work with remote and local teams to meet critical project milestones and deadlines

Qualifications:

* Bachelor's degree in English, Technical Communication, UX Writing, Computer Science, Information Design, or related field or equivalent experience.
* 7+ years of experiences documenting enterprise software products.
* Ability to write to a highly technical and specialized audience using industry concepts and terms.
* Experience in authoring topic-based help and single-sourcing. Direct experience with Madcap Flare is a plus.
* Experience using and documenting databases and related topics.
* Experience with HTML, CSS, JavaScript, or other Web technologies.
* Experience in instructional video creation using tools such as Camtasia and Captivate.
* Experience creating online tutorials using WalkMe or related tools a plus.
* Experience documenting APIs, use of Swagger, and knowledge in YAML a plus.
* Experience with Jira and Agile processes is a plus.

About RMS:

There's a 5% chance that a hurricane will cause $60 billion of insured losses next year and a 1% chance an earthquake will cause $50 billion of insured loss in the next 12 months. At RMS, we build the simulation models that allow insurers and investors to understand portfolio risks due to catastrophes: natural catastrophes (hurricane, earthquake, flood), terrorism, pandemic, and changes in life expectancy.

We are one of the most exciting companies you've probably 'never' heard of unless you're one of our hundreds of clients in the (re)insurance, banking or hedge fund sector. We lead an industry we helped pioneer and ultimately our work makes a true impact on the world at large. How we understand and manage risk affects everybody and our passion is nothing less than creating a more resilient world through a better understanding of catastrophic events.

We are evolving our vision by delivering future solutions in the cloud, our cutting edge risk management platform 'RMS(one)' for the global risk market. RMS(one) will create a holistic and integrated view across the enterprise with one platform for all models, all points of view, and all data. All will be run as equal partners on RMS(one).

RMS has 1,100 employees in 11 countries, including offices in Newark (CA-USA), Noida (India), London (UK), Hoboken (NJ-USA), and Zurich (Switzerland).

To find out more, visit www.rms.com Or follow us on Facebook, LinkedIn or @rmsjobs on Twitter.

RMS is proud to be an equal opportunity employer

RMS does not accept unsolicited agency resumes and will not responsible for the payment of placement fees related to unsolicited resumes submitted to open positions, job aliases, or to our employees.

By applying to RMS in Europe you are giving consent to having your profile held by RMS for a period of up to 18 months for consideration for current & future opportunities. Naturally, if you wish to have your profile removed during this period, we will abide by your wishes.