Job Directory Ge Staff Application Operations Engineer

Staff Application Operations Engineer Ge
Boston, MA

General Electric is a high-tech industrial company engaged in energy, healthcare, and transportation.

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About Ge

Job Description

Role Summary:In this role, you will be responsible for configuring the new HCM Cloud solution (Workday) and provide overall application support. This role isn't for the faint-hearted … as a member of the Project Kumo team you'll disrupt, re-imagine and deploy contemporary HR practices and processes across the globe.

Essential Responsibilities:In this role, you will:

Provide overall application support for the Workday HCM system

Perform configuration, including routine break/fix support and regression testing

Ensure the system functions as designed based on the business requirements

Maintain and provide front line support for the Workday HCM application

Enhance the application based on discretionary/special projects that include Workday configuration, custom reports, business process design and testing support

Work on multiple projects and other duties as assigned

See and understand the "holistic picture" and recognize and understand any impacts to downstream systems, and hub / data warehouse

Understand and follow defined configuration standards and best practices

Understand and ensure security and data privacy standards

Demonstrate the understanding of Agile software development lifecycle and able to distinguish the core inputs and outputs in each cycle.

Engage in technical discussions; participate in technical designs and present technical ideas through white boarding

Execute in a fast pace delivery mode and focus in delivering tasks to meet the product release goal

Understand whole Workday product, its modules and the interrelationship between them while being an expert in the assigned component or module

Apply advanced troubleshooting techniques including data analysis to provide unique solutions to our customers' individual needs

Work directly with service architects to help reproduce and resolve customer issues

Drive customer communication during critical events and lead retrospective meetings

Drive projects that improve support-related processes and our customers' technical support experience with minimal guidance

Work on critical, highly complex customer problems that may span multiple services

Participate in 24x7 on-call rotation and work with global teams

Collaborate with cross functional stakeholders

Provide mentorship and guidance to team members

Qualifications/Requirements:Bachelor's Degree in Computer Science or in "STEM" Majors (Science, Technology, Engineering and Math) with a minimum of 6 years of professional experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support OR Master's degree with 4 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support, OR the equivalent combination of training and work experience

4+ years experience with HR applications such as PeopleSoft, SAP, and Oracle or other third-party software products

Desired Characteristics:Ability to work and coordinate effectively with Digital Technology Leads, HR COE Leads, and Security teams

Experience with Digital Technology applications, including requirements gathering, configuration, testing and implementation

Experience with functional aspects of HR

Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution

Highly self-motivated and detail oriented

Strong problem solving, troubleshooting and analytical skills

Excellent verbal and written communication skills in order to effectively interact with team members and leadership

Ability to work in a team-oriented, collaborative environment

Uncompromising commitment to customer satisfaction

Ability to work effectively in a fast-paced environment and handle both planned and unplanned responsibilities

Excellent communicator, works well in a team environment, and welcomes challenges

Self-starter with ability to manage multiple priorities in a fast-paced work environment

Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

Ability to interact at all levels of the organization and with other GE businesses

Strong problem solving abilities and capable of articulating specific technical topics or assignments

Demonstrates clarity of thinking to work through limited information and vague problem definitions

Influences through others; builds direct and "behind the scenes" support for ideas

Able to work under minimal supervision

Excellent communication skills and the ability to interface with senior leadership with confidence and clarity

Workday HCM experience or training preferred

HR functional expertise


About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE's mission and deliver for our customers.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:United States;Massachusetts, Michigan, New York;Schenectady, Van Buren Township, Boston;

About Ge

General Electric is a high-tech industrial company engaged in energy, healthcare, and transportation.

10001 employees

41 farnsworth street

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