Sr. Systems Engineer
Bethesda, MD

Job Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The role supports Marriott's cloud in a hybrid operating system environment and works efficiently with our technology providers as well as other engineering, application, and operations teams.

Provides provide operational support and request fulfillment associated with Marriott's Cloud Red. Primary functions including troubleshooting cloud-related issues, completion of requests, lifecycle management, capacity, health and performance management, continuous service improvement, business and technical analyses and reporting. Additionally, the role will be immersed in the elements of cloud development, design, integration, operation, and support of infrastructure services. Works with operational, application and engineering experts to develop, implement and maintain services, monitoring, reporting, physical to virtual migrations and new automation functionalities for comprehensive solutions that meet and/or exceed Marriott's application requirements..

CANDIDATE PROFILE

Education and Experience

Required:

* 7 years' experience in an enterprise systems operational role
* Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification

Technical skills:

* 5 years' experience in a large-scalel, enterprise systems operational role that include design, implementation and/or operational support of mission critical solutions in large scale environments and organizations
* 5 years' experience maintaining, administrating and supporting computer hardware and operating systems software (Examples: Windows, Unix, Linux, VMware, ESX)
* 5 years' experience working with converged or hyper-converged ecosystems with an excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems

Preferred:

* Experience working in public cloud offerings (Examples: AWS and Azure)
* Experience with virtualization tools (Example: vRealize Operations (vRops) and Turbonomics (VMTurbo))
* Experience with VMware Integrated OpenStack / NSX
* Experience in a Cloud Management Platform such as ServiceNow, vRealize Automation, or Red Hat CloudForms
* Experience in project management
* Familiar with IT automation engines that automates cloud provisioning, configuration management, application deployment, intra-service orchestration and other IT needs.
* Familiar with Docker Containers, Container Orchestration, and Modern Application PaaS (OpenShift Enterprise) solutions for application build and runtime management
* One or more Cloud Certifications: CompTIA Cloud , EMC Cloud Architect, AWS Certified Solutions Architect - Associate/ Professional, VMWare VCP6: Cloud, Microsoft 70-533: Implementing Microsoft Azure Infrastructure Solutions, Google Cloud: Cloud Architect Professional
* Familiar with RDBMS and/or NoSQL database technologies
* Strong knowledge of emerging tools, software, applications, and systems for attaining best-in-class IT technology across the enterprise
* Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
* Strong attention to detail with an ability to operate effectively across multiple priorities
* Demonstrated ability to perform independently as a member of a team and through cross functional initiatives

CORE WORK ACTIVITIES

* Provides technical leadership, oversight, governance and direction for services related to Marriott solution delivery
* Provides technical expertise to project team for successful project and change implementations
* Determines customer requirements and works with sourced resources to develop solutions to meet them
* Leads analysis of current environment for deficiencies and provides solutions
* Provides input into lifecycle, improvement, and standardization strategies
* Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability and SLA management
* Utilize capacity data to model future state planning with overall strategy and goals
* Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
* Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
* Trains and/or mentors other team members, and peers as appropriate
* Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
* Identifies best in class software and hardware products to meet the needs of a world class development team
* Develops implementation plans, test plans, and timelines for projects and tasks

Delivering Technology

* Provides oversight, management and maintenance of technology products and service alternatives that improve Marriott's cloud environment
* Works in a concerted effort with operational, application development and engineering teams to resolve complex issues
* Works closely with department leadership and service providers to support alignment of plans with solution delivery
* Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
* Contributes to the development of internal SOPs, processes and training to ensure Infrastructure team members have the needed skills, and tools to support the production environments and deliver on project commitments
* Develops and maintains Runbooks and Knowledge Base articles and offers guidance and training to Operations Center personnel
* Management of daily infrastructure operations to ensure availability SLA is met for cloud services
* Provides input into infrastructure lifecycle, improvement and standardization strategies
* Conducts quantitative and qualitative analyses for operational availability to promote a zero-defect environment
* Leads/assists operational teams in infrastructure system updates & upgrades
* Provides on-going maintenance including updates and patches to Marriott's cloud infrastructure
* Provides consultation for routine and complex systems development
* Responsible for the establishment and continuous development of monitoring and alerting for all production environments
* Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
* Coordinates with project managers and application engineers for deployment and production support activities
* Facilitates achievement of expected deliverables and obligations of Services Providers

Service Provider Management

* Coordinates with appropriate IT and vendor relations teams
* Manages Service Providers with a focus on continuous service improvement and service evolution
* Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
* Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards

CORE COMPETENCIES

Leadership

* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
* Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
* Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

* Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
* Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
* Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

* Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
* Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

* Developing Others - Supports the development of other's skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
* Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

* Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
* Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
* Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
* Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
* Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.