Sr. Systems Engineer
Bethesda, MD

Job Description

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY

The Sr. Systems Engineer ensures the stability, integrity, and efficient operation of in-house information systems and cloud technologies that support core organizational functions. This role serves as a Subject Matter Expert in a complex array of platform solutions. This role will perform research, analysis, design, creation, and implementation of systems to meet current and future requirements. The role will be immersed in the elements of development, design, integration, operation, and support for platform services. S/he will work with engineering, application and infrastructure architects to develop and implement services, monitor, report and tune infrastructure platforms. The role will develop full stack automation, infrastructure as code across Marriott infrastructure platforms.

CANDIDATE PROFILE

Education and Experience

Required:

* Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
* 8 years experience in information technology with technical skills:
* 5 years Linux experience
* 5 years experience in Cloud technologies
* 5 years experience in OS scripting and automation
* 5 years experience in Middleware, Database and BI Platforms

Preferred:

* Experience in some or all of the following platforms:
* Hashicorp Terraform
* Container platforms (Examples: OpenShift, Docker, Kubernetes, GKE)
* Openstack, Amazon AWS, Google GCP, and Microsoft Azure.
* Ansible, Chef, and or Puppet orchestration tool
* Hashicorp Vault and Consul
* NoSQL platforms (Examples: Couchbase, Cassandra, MongoDB), Business Intelligence solutions and ETL development
* Experience in the design, implementation and operational support of mission critical
* Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
* Certification in one or more of the following:
* Red Hat or other Linux distribution
* Openstack, AWS, GCP, or Azure
* Experience in researching emerging technologies and trends, standards, and products
* Experience in developing technology roadmaps and strategies
* Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams

CORE WORK ACTIVITIES

* Provides technical leadership, oversight, governance and direction for services related to Marriott solution delivery
* Provides technical expertise to project team for successful project and change implementations
* Determines customer requirements and works with sourced resources to develop solutions
* Leads analysis of current environment for deficiencies and provides solutions
* Provides input into lifecycle, improvement, and standardization strategies
* Develops and generates periodic utilization reports to provide visibility to performance, capacity, availability and SLA management
* Utilize capacity data to model future state planning with overall strategy and goals
* Provides and presents status, analysis and reporting to internal stakeholders, Executive Management and Senior Leadership
* Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
* Trains and/or mentors other team members, and peers as appropriate
* Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
* Identifies best in class software and hardware products to meet the needs of a world class development team
* Develop implementation plans, test plans, and timelines for projects and tasks

Delivering Technology

* Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
* Maintains a proper balance between business and operational risk
* Management of daily infrastructure operations to ensure availability SLA is met for storage services
* Interfaces with stakeholders to establish requirements and formulate priorities for infrastructure projects
* Leads/assists in configuration management
* Works in a concerted effort with application development and engineering teams to resolve complex issues
* Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives that improve the production services environment
* Responsible for the establishment and continuous development of monitoring and alerting for all production environments
* Develops internal processes and training to ensure team members have the needed skills and tools to support the production environments and deliver on project commitments
* Performs complex quantitative and qualitative analyses for operational availability to promote a zero-defect environment
* Facilitates achievement of expected deliverables and obligations of Services Providers
* Leads/assists operational teams in system updates & upgrades
* Provides consultation for routine and complex systems development
* Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
* Coordinates with Plan and Build teams for deployment and production support activities

Service Provider Management

* Ensures proper coordination with appropriate IT and vendor relations teams
* Manages Service Providers with a focus on continuous service improvement and service evolution
* Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
* Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards

CORE COMPETENCIES

Leadership

* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
* Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
* Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
* Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

* Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
* Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
* Driving for Results - Sets high standards of performance for self-and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self-and/o others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

* Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
* Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
* Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

* Developing Others - Supports the development of other's skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
* Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

* Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
* Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
* Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
* Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
* Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.