Sr. Systems Engineer
University Park, IL

Job Description

Job Description

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Sr. Systems Engineer to join our internal Corporate IT Infrastructure Operations team. In this role, you will be part of a group of engineers responsible for building and supporting the server and storage infrastructure platforms as well as all production Microsoft back-office systems. This includes installing, configuring, and administering Windows Server, Exchange, SharePoint, and SQL Server. The ability to self-manage, prioritize, and multitask are essential, as you will balance functions related to both project delivery and support/administration,

RESPONSIBILITIES

* Responsible for identifying, prioritizing, and confirming problem resolutions with Infrastructure technologies, escalating complex problems as necessary
* Ensure that operational processes are consistently followed in order to support the organization's SLA requirements and meet/exceed customer expectations
* Build and maintain in-depth technical and product knowledge that is leveraged to design, implement, and support solutions with complex interdependencies
* Assist the End User Services team in responding to tickets and requests
* Focus on the constant improvement of in-place processes, and the development of industry standard processes in areas where no process exists
* Create, maintain, and report monthly metrics for Infrastructure environments
* Perform on-call duties on a rotation basis
* Assist with office move, integration of newly acquired companies, and marketing events on an as-needed basis
* Maintain a thorough understanding of incident, problem, change, configuration, and asset management principles and able to apply best practices

QUALIFICATIONS FOR THIS JOB

* Bachelor's Degree in Technology/related field or equivalent work experience
* 7+ years of experience designing, building, and supporting enterprise infrastructure and systems, including experience in a multi-site environment; international exposure ideal
* Experience with solution delivery from design through post project support
* Technical skills:
* Experience with various computing hardware and software platforms, including servers, workstations, and numerous COTS software applications-including, but not limited to:
* Windows Server (up to current version), Active Directory, Office 365, Exchange, SharePoint, Skype for Business, SCCM and Azure
* VMWare ESX virtualization, as well as orchestration technologies
* Nutanix hyperconverged infrastructure platform




* Hands on experience managing enterprise storage technologies-including data backup solutions
* Experience hardening Windows platforms via GPOs using STIGs or other system hardening baselines
* Working knowledge of SQL Server
* PowerShell, Bash, and/or other scripting languages
* Thorough understanding of basic network engineering fundamentals, including: OSI layers, IP addressing, sub-netting, TCP/IP stack, VLANs, DHCP, etc.
* MCSE or MCSA certification preferred
* Keen attention to detail with strong analytical and problem solving abilities
* Ability to effectively prioritize and execute tasks under stress
* Strong written and oral communication skills with the ability to present technical ideas or topics in an understandable manner to all levels of the organization
* Self-motivated with the ability to quickly learn new products
* Available for up to 25% travel-domestic and international

WHO WE ARE

* LEADING GLOBAL PROVIDER OF CLOUD-BASED INSURANCE SOFTWARE- Applied Systems develops the top two Insurance Agency/Broker Management software products in the world. In addition, we also provide innovative mobile apps, Data Analytics, Customer Self-Service, Insurer Connectivity & Rating, eServicing, Benefits Design, and CRM software products. By automating the insurance lifecycle, Applied's people and products enable millions of people around the world to safeguard and protect what matters most.
* CLOUD SOLUTIONS & PROFESSIONAL SERVICES- We offer cloud solutions, implementation and education services, 24x7 technical support, and consulting services that are built specifically for our clients.
* AWARD WINNING TECHNOLOGY- We have been voted the 2019 Best Cloud-Based Software Solutions Provider in the insurance industry (2019 Corporate Excellence Awards), the 2019 Digital Service Provider of the Year (Corporate Insider) and are ranked #56 in the Cloud Top 500 report for the largest cloud application vendors in the world (Apps That Run the World).
* GOOGLE'S INVESTMENT IN APPLIED- Google/CapitalG made a minority investment in Applied that will spur AI, machine learning, and digital marketing innovation in the global insurance industry.
* CLIENTS- We provide technology to over 160k users within insurance agencies, brokerages, and carriers throughout the US, Canada, the UK, and Ireland.
* EMPLOYEES- Applied currently has 1,700+ employees across the US, Canada, the UK, and Ireland.

COMPANY CULTURE & PERKS

* JOIN A GREAT TEAM- We believe that success comes from a dynamic working environment that offers professionals an opportunity to grow and succeed alongside extraordinary people. We encourage idea sharing, problem solving, and teamwork in our environment.
* RELAXED DRESS CODE- Applied allows for a relaxed dress code where jeans are permitted; we call this "Dress for your Day"!
* FUN PARTIES & PERKS- Fun perks are a staple at Applied, including holiday parties with games and contests, summer celebrations employee appreciation events, art contests, employee discount programs, free bagel and fruit on Tuesdays, and more!
* OPPORTUNITIES FOR ADVANCEMENT- We are a growing company that offers career opportunities, and not just "another job". Applied believes in growing our employees and promoting from within, offering many opportunities for professional advancement along the way!
* CAREER STABILITY & LONGEVITY- Our average employee tenure is 14 years!
* CULTURE OF RECOGNITION- Applied provides a culture of employee recognition with our Circle of Excellence program, and our internal social network recognition program.
* APPLIED CARES- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the 'Applied Cares' program

BENEFITS & REWARDS

* BENEFITS FROM DAY ONE- Applied offers Medical, Rx, Dental, Vision, Virtual Doctors' Appointments, Health Savings Account, Flexible Spending Accounts, Critical Illness, Group Accident, and Wellness Incentives to ensure employees are covered from day one.
* FINANCIAL PEACE OF MIND- In addition to wellness benefits, Applied offers traditional and Roth 401k options, with employer match. Accidental Death & Dismemberment, Short and Long Term Disability, and Business Travel Accident insurance are also offered.
* WORKLIFE BALANCE- There is more to life than work: that is why Applied offers benefits to help balance your work and home life. We offer competitive paid vacation time, personal/sick time, paid holidays, paid parental leave, volunteer time off, and a free day off for your birthday!

TO LEARN MORE

* Please visit AppliedSystems.com.

Applied Systems welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.