Sr Service Technician (Buena Park)
Buena Park, CA

Job Description

Sr Service Technician

In this role, you will have the opportunity to deliver a revolutionary and exceptional experience for Tesla customers each and every day. With EXCELLENCE being the passing grade, your ability to produce results and develop innovate ideas to drive efficiency will come early and often. The development of technical skills will be achieved with a combination of training programs and on the job training, so learning is a MUST. Having fun, collaborating with teammates and changing the world is the daily activity.

Core tasks

TESLA Certified Technicians have a minimum of 1-2 years of experience working within the TESLA brand or have been previously certified to 'Master' level from prior employer. This technician will successfully complete various types of repairs ensuring the highest standard of quality. He/she will be given the responsibility to lead and provide solutions to highly complex and technically sophisticated situations that arise within service centers. Full responsibility for the quality of repairs is expected before the vehicle is ready to be returned to the customer. Pre-Diagnostic duties may be involved at this level.

Competency:

TESLA Certified Technicians must have demonstrated competency in solving complex technical issues in an efficient manner. A strong technical background in diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications is required. A Diagnostic/problem solving mindset is a must. Complete ownership of the repair from customer intake to the vehicle return required. It is expected that a TESLA certified technician will lead process improvements and document for knowledge sharing. Support for the escalation of repairs via the various tools available ensuring feedback to the relevant engineering/production departments. In the absence of a TESLA Master Technician, this role will involve leading the workshop and ensuring 'Pre-diagnosis' is completed. Driving Customer Satisfaction metrics and team collaboration ensuring the highest level of Customer experience is required.

Skillsets:

* Ability to liaise directly with customers at point of 'Check in' ensuring full transparency of customer expectations via 'Point and Show'.
* Full responsibility for quality repairs to the vehicle. In the absence of a TESLA Master Technician, he/she will be responsible for the lead of quality of work conducted by other technicians.
* Ability to partner with various teams across the organization to share critical information gathered and share best practices to help improve our products and overall customer experience.
* Ability to read and interpret mechanical drawings and electrical schematics
* The ability to lead, guide and support fellow technicians to achieve highest quality work in the most efficient manner possible.

Desired Skills:

* Ability to maintain a high technical skill level and full awareness of all the latest technology used in the vehicle range.
* Ongoing participating in ILT and Bridge training, with successful completion of annual certification exam.
* Proven ability to work and communicate effectively with her/his team and peers across the organization.
* Established ability to be self-directed and work independently, with strong organization and documentation skills.
* Exceptional capacity for managing simultaneous activities and challenges.
* Strong analytical problem solving skills and hands-on experience with hardware, tools, instruments, CAN logging database software or similar protocol analysis.
* Experience with complex automotive/ electromechanical systems, preferably electric vehicles or high voltage DC systems such as DC storage or DC-DC converters.
* Able to read and interpret mechanical drawings and electrical schematics
* Experience with environmental and safety requirements.