Sr. Manager - SRE Data Services
Redwood City, CA

Job Description

Why Smarsh?

From day one, Smarsh was built on a set of core values that have motivated and sustained us - People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees - whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products we can imagine.

Together-as one team-we listen, collaborate and believe that anything and everything is possible.

Data Services Manager, Site Reliability Engineering

Our Site Reliability Engineering team under Global SaaS Operations organization is looking for a seasoned and passionate Data Services Architect help manage exabytes of data across various distributed storage technologies and drive-enable best practices. This position's scope is not only limited to Data Services technologies currently in use like Ceph, Elasticsearch and MongoDB, Kafka but open to equivalent and upcoming cutting-edge technologies that can replace them.

Responsibilities:

* Manage and guide a group of Data Services engineers/architects to:
* Provide 24 X 7 Technology Coverage to address critical incident escalations
* Administer and manage massive and large volume production deployments and its lifecycle with help from sub-groups within SRE teams and Deliver/Release teams
* Prototype and come up with best practices and/or deployment/operations guidelines on scale-in, scale-out, fault tolerance and upgrades of these technologies


* As an individual contributor assist:
* Deliver or Release team in fresh deployments and their upgrades
* Production performance issues related to degraded throughput or high latencies
* Gather actionable insights from production services related to, service usage, resource utilization trends over time and other useful metrics to drive sizing, cost, billing and pricing decisions


* Establish and maintain a strong working relationship with all team members
* Successfully manage time and technical responsibilities, set accurate expectations and meet deliverable deadlines while working in a collaborative team environment

Requirements:

* A minimum of 4-7 years of Linux systems admin experience with at least 2-3 years of experience in managing large scale production deployments of technologies (2 or more) like elasticsearch (indexing service), mongo (noSQL DB) or ceph (Object Storage)
* 2-3 years' experience of managing team of 4-6 engineers
* Experience in Storage Growth/Data Usage trending and analysis
* Basic scripting (shell or python) experience to automate rollout of tunable, configuration and analyzing logs
* High energy and passion for leveraging technology advances and industry trends
* Proven experience collaborating with cross functional teams
* Excellent attention to detail and complex problem-solving capabilities
* Excellent interpersonal skills with a demonstrated ability to work in a cross functional team environment
* Understand Agile methodologies
* Excellent Documentation skills
* Strong customer focus