Sr. Infrastructure Engineer - All Covered
Aurora, IL

Job Description

Job Req ID: 203

Job Title: Sr. Infrastructure Engineer - All Covered

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.

With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.

Please join us in our exciting growth and pursue a rewarding career with All Covered!

Position Objective

Reporting to the Service Delivery Manager for Cloud Services, the Senior Infrastructure Engineer is responsible for supporting the infrastructure systems and services that support the business and its clients. This includes compute, storage, network, security, infrastructure applications, and related services. The Senior Infrastructure Engineer is responsible for entire services lifecycle from planning to development to implementation to operations and optimization. The role is critical to support core business functions and services. Continuous improvement and a holistic approach are key qualities for the role. The Senior role includes mentoring and leadership where necessary to accomplish team goals. The Senior Infrastructure Engineer focuses on 'problem seeking', and will identify opportunities for improvement as well as thoughtful solutions to team members and management.

Essential Job Functions

Cloud Services Infrastructure Planning and Development:

Provide Shared Services for a global enterprise, including the primary function of Cloud Service Provider

Serves as the primary support for cloud infrastructure (systems, storage, network, services and security)

Ensures that activities align with business objectives and priorities

Maintains an architecture that anticipates future requirements

Leverages other organizations when appropriate

Upholds a strong ethic for systems management that leverages a holistic approach that considers the impact to the entire organization

Maintains written policies, procedures and standards

Champions a spirit around innovation, continuous improvement and quality

Drives toward solutions that support automation and self-service

Conscious of appropriate costs and considers methods to fully recover costs via client utilization

Day-to-Day Management:

Ensures operational success for core systems and services

Participate in 'follow the sun' global support model

Primary on-site support for data center, systems, storage, network and related applications

Contributor to the list of infrastructure activities

Provides regular reporting of utilization for billing and partner reporting

Responds to systems and services outages and other service-related activities

Effectively prioritizes activities in alignment with overall business objectives

Provides technical expertise and support to fellow technical staff throughout the company

Serves as a technical escalation point for field and IT resources

Ensures change management processes are followed

Ability to work individually and as a team to meet deadlines and achieve results

Acquisition Support/Datacenter Consolidation:

Engages with project management team and acquisitions to plan datacenter consolidations

Provide support and tools to markets to migrate acquired clients into the All Covered Cloud, including nights and weekends as necessary

Provide status reports on datacenter progress through completion of consolidation tasks

Competencies (Knowledge, Skills and Abilities)

Established track record in enterprise systems management

Experience working at an enterprise scale

Strong expertise with virtualization (VMware preferred), servers, storage, networking and security

Strong expertise in datacenter design and hypervisor-based migration tools

Strong business acumen and a drive toward business growth and cost control

Experience leading systems architecture, technologies and methodologies

Discipline to work remotely and communicate clearly

Close familiarity with the Small-Medium Business (SMB) market

Experience with multi-tenant Infrastructure as a Service (IaaS) preferred

Experience with public cloud solutions (AWS, Azure) preferred

Experience, Educational Reqts and Certifications

BS in Computer Science or related job experience

5+ years of relevant experience in a progression of roles

Konica Minolta Offers:

* Competitive salary (base salary + commissions). Strong results are well rewarded; President's Club winners have earned trips to Ireland, Panama, Banff and this year, Atlantis, Bahamas.
* Outstanding benefits package (including medical, dental, vision, life insurance)
* 401(k) plan with matching company contribution
* Generous holiday and paid time off schedules
* Tuition Reimbursement Program
* Ongoing professional development training including access to online Harvard Manage/Mentor courses

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.