Sr. Implementation Project Manager
Santa Monica, CA

Job Description

LOCATION: Santa Monica

TITLE: Sr. Implementation Project Manager

REPORTS TO: Director of Professional Services - West

The TigerConnect team is seeking a project manager with strong communication skills and hands-on experience implementing and supporting technology services in a healthcare setting. The Sr. Implementation Project Manager is the primary client contact during implementation and is responsible for all aspects of the project including: managing the timeline, deliverables, setting client expectations, communicating regularly and elevating critical issues as needed. The Sr. Implementation Project Manager will also assist clients in identifying business workflows where the use of TigerConnect creates efficiencies - ultimately driving cost savings and/or additional revenue for the organization.

What You'll Own:

* Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations that meet targeted live dates
* Proactively partner with client to identify opportunities to integrate TigerConnect with third-party applications
* Design and deliver training programs to effectively onboard users at assigned client locations
* Work with client to uncover compelling workflows where TigerConnect will be used, including benchmarking based on current processes and measuring improvements after TigerConnect is deployed
* Develop a holistic understanding of communication needs for assigned clients, including existing communication technologies and systems
* Maintain thoughtful and disciplined project charters and project plans, providing consistent communication of status of the implementation effort to the client
* Work cross-functionally across TigerConnect Client Organization teams, including Sales, Professional Services, Client Care, and Client Success teams, aligning implementation tactics to the broader account strategy
* Act as the client's technical advocate, managing issues that may arise
* Establish deep subject matter expertise across TigerConnect product line

What You've Accomplished:

* 4+ years project management experience; Bachelors degree, healthcare setting, and PMP certification preferred
* Demonstrated experience working with large, enterprise-level hospitals and healthcare organizations
* Self-starter who thrives in an entrepreneurial, fast-paced environment with the demonstrated ability to work well with others
* Superior organizational skills - demonstrated ability to multi-task and manage multiple projects at a time while maintaining clear attention to detail
* Exceptional customer relationship skills - proven ability to collaborate and communicate with both technical and non-technical personnel, including C-Suite level client contacts
* Proficient in the MS Office Suite - particularly PowerPoint and Excel]
* Experience with Salesforce and Smartsheets a plus
* Familiarity with SaaS business models a plus
* Requires up to 30% travel

Who We Are:

As healthcare's largest provider of clinical communication solutions, TigerConnect helps physicians, nurses, and other staff communicate and collaborate more effectively, accelerating productivity, reducing costs, and improving patient outcomes. With over 7,000 facilities, delivering hundreds of millions of messages monthly, TigerConnect continually delivers advanced product innovations and integrates with critical hospital systems such as the EHR, nurse call, and scheduling solutions. It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, and a Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019). TigerConnect currently has over 130 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We're Different:

* We are the largest provider of clinical communication and collaboration solutions in the U.S.
* We're making much-needed, major changes in the healthcare industry - allowing nurses and doctors to treat more patients, more quickly
* Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
* An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
* A fun environment that embraces a "work hard-play hard" culture
* We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
* This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan

TigerConnect is an Equal Opportunity Employer.

* Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.