Sr. Implementation Project Manager - Bilingual (Spanish/English)
Fountain Valley, CA

Job Description

About the Position:

The Sr. Implementation Project Manager is responsible for the management of complex, multi-dimensional customer specific engagements to implement Ceridian HCM solutions. This role will have a focus on implementing our clients in Latin America. Leveraging Ceridian's implementation methodology the Senior Project Manager drives the delivery of services according to the agreed upon scope, timeline and budget and ensures a high level of customer satisfaction. The Senior Project Manager manages multiple concurrent projects and/or complex projects, working closely with consultants in a matrix environment and interacting with Education, Product Management, Support and R&D to ensure delivery. The Senior Project Manager builds a constructive working relationship with the customer and is accountable for deliverables, timeline, and budget, as well as coaching the project team to success. The Senior Project Manager may also deliver Organizational Readiness consulting in support of Ceridian's Organizational Readiness toolkit.

Responsibilities:

Manage a Project Portfolio

* Manage multiple, concurrent projects and/or manage complex, multi-dimensional projects ensuring quality, on-time and on-budget implementations
* Plan, manage and communicate the progress of the project, achieving project milestones and maintaining momentum of the project
* Utilize a mix of global resources within a matrix environment to ensure maximum productivity
* Utilize Ceridian's methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction
* Set and manage customer expectations in regard to: project scope and timeline, Ceridian and customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organizational readiness
* Present and manage sign-off of key milestones and deliverables, such as project kick-off, Discovery workbook, Discovery Recap document, project plan, status report, steering committee report, change requests, Sandbox review, user acceptance testing, Support transition, project closure
* Effectively transition customers to Support
* Participate in and/or lead project health checks and post go-live analysis on completed projects with PMO

Ensure High Customer Satisfaction and Referencability

* Adhere to and promote highest quality standards in project delivery and contribute to PMO
* Motivate team to document solutions and leverage and contribute to a solutions repository
* Assist customer in driving the UAT process

Focus on Continuing Education

* Contribute to enhancement of Ceridian implementation methodology and PMO; provide feedback on tools and templates; lead best practice and methodology improvement initiatives
* Participate in Continuing Education sessions
* Complete new release training on a timely basis; be familiar with new and/or enhanced functionality in each product release
* Mentor consultants and project managers on best practice consulting re: facilitating workshops, soliciting and documenting requirements

Provide Sales Support

* Prepare Change Requests as required to capture change in scope and/or timeline

Qualifications:

* Must be fluent in Spanish and English
* Bachelor's degree or equivalent experience
* PMI/PMP certification preferred
* 5 - 7 years of experience project managing complex, multi-phase human capital management application implementations
* Significant experience developing and managing multi-workstream project schedules, preferably using Microsoft Project and Microsoft Visio
* Solid experience in business process mapping
* Experience in change management an asset
* Ability and willingness to travel to customer sites as needed

Technical Skills Requirements

* Proficiency in Microsoft Office products and mastery of Microsoft Project and Visio
* Experience managing software implementations in a SaaS / Cloud computing environment preferred
* Understanding of relational databases and SQL and asset
* Experience managing the implementation of one or more of the following applications: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday, Ceridian HCM (preferred)
* Knowledge of common human capital management (HCM) business practices
* Understanding of different industries and how Ceridian implementation best practices apply to the customer's business practices
* Deep understanding of common software implementation methodologies and how to leverage aspects of different methodologies to enhance the Ceridian methodology

Functional Skills Requirements

* Excellent customer relationship and business acumen
* Ability to manage multiple projects & customers at the same time and manage competing priorities and/or ability to manage complex multi-dimensional projects with competing priorities
* Excellent organization, communication and collaboration skills
* Ability to drive results through a multi-disciplinary team with matrixed reporting relationships
* Ability to lead and facilitate customer and internal workshops and sessions
* Acts as role model for Consulting@Ceridian guidelines

Other details

* Job Family Technical
* Job Function Implementation
* Pay Type Salary