Sr. Business Systems Analyst
New York, NY

Job Description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

WebMD is currently looking for a Sr. Business Analyst with strong documentation skills for our expanding Business Intelligence and Analytics group within Marketing Sciences.

What You Will Be Doing at WebMD

* Troubleshoot and provide application support to various business end users
* Perform analysis and translate business needs and to create solution requirements documentation
* Work closely with internal customers, technical staff, and QA to ensure the solution deliverables satisfy business requirements
* Conduct User Acceptance Testing (UAT) processes, including collaboration with the business stakeholders, developing UAT criterion and test cases
* Develop and/or update product solution overviews, FAQs and user documentation to support project implementation activities
* Plan, develop, organize, write, and edit operational procedures and manuals, ensuring continuity of style and content Research, develop, and document technical design specifications and test scripts to meet end users' needs
* Maintain a comprehensive library of technical terminology and help to educate our internal clients
* Manage updates and revisions to technical literature
* Work with internal teams to understand products; talk with product managers and developers to understand and document requirements
* Facilitate and manage the peer review process
* Gather usability feedback from product managers, developers, and product marketers
* Create tutorials to help end users more effectively use a variety of applications
* Analyze existing and potential solutions, focusing on reuse and scalability opportunities

What You Need For This Position (minimum qualifications)

* Possess 5+ years of career experience as a business analyst/consultant and application support professional
* Bachelor's degree in Business, Marketing, Finance or a related degree, or at least 4 years' experience in Business Analysis
* Experience with Web and Mobile applications and their deployment
* Experience with Unix/Linux, Vertica or comparable databases, Ansi SQL and Programming languages
* Ability to prioritize assigned tasks and balance multiple deadlines / projects
* Proven ability to demonstrate interpersonal and communication skills
* Experience understanding and documenting business requirements and processes
* Experience writing functional specifications
* Experience communicating effectively with both business and technical staff, conveying complex ideas to various audiences in both verbal and written form
* Eager to learn new corporate applications, concepts, technologies and integrations
* History of success in a highly collaborative, fast-paced environment
* Candidate must demonstrate creative problem solving skills