Sr. Associate, Technical Project Management
New York, NY

Job Description

Sr. Associate, Technical Project Management-1902944

Description

The Sr. Associate, Technical Project Management, leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to client specifications. S/he manages and oversees the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of medium to high business complexity (involving multiple systems interfaces that are highly visible to the organization).

The incumbent directs and controls all work performed within the framework of the Work Structure. Develops detailed project plans and schedules application/infrastructure projects, including goals, risks and resource allocation. Monitors project results for significant deviations. Manages vendor and client relations to ensure that service expectations are developed and met. Maintains regular contact with clients and coordinates and reports on project progress and accomplishments. May provide input for (project) team member performance appraisals. Works with all required Information Technology functions and groups to effectively plan and execute the project. May coordinate resources across organizational boundaries.

Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification. Manages communication with the business at a detailed functional level and discusses/resolves issues. Manages client expectations and ensures project delivery in conformance with company software development life cycle methodologies.

Responsibilities:

* Develops detailed project plans and schedules application/infrastructure projects, works closely with business analysts, developers and QA to execute the project


* Leads and provides direction and guidance for a wide array of activities associated with project planning and management to ensure that projects are completed on time, within budget and to client specifications


* Maintains regular contact with clients and coordinates and reports on project progress and accomplishments


* Manages and oversees the end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of high business complexity (involving multiple systems interfaces that are highly visible to the organization)


* Manages and resolves risks, issues and dependencies


* Manages client expectations and ensures project delivery in conformance with company software development life cycle (SDLC) methodologies


* Manages the project lifecycle from initiation through to program closure


* Monitors project results for significant deviations and works collectively with Information Technology functions to address incidents and high priority defects


* Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification


* Manages communication with the business at a detailed functional level and discusses/resolves issues


* Acts as a subject matter expert (SME) while providing leadership, guidance, and mentorship to other team members



Qualifications

* Bachelor's Degree; business administration, management information systems, computer science or equivalent, or equivalent work experience


* 9-12 years' experience with technology or financial services industry is strongly preferred.


* Project Management Professional (PMP) or Scrum Master (CSM) certification is a strong plus


* Ability to effectively present technical and non-technical information to customers and senior management


* Ability to facilitate work groups with a high degree of professionalism, work ethic and integrity


* Ability to incorporate technical and business knowledge in the analysis of customer solutions


* Ability to understand, analyze, and communicate technical designs, project issues, and project status is required


* Demonstrated ability to effectively manage project commitments to achieve quality solutions


* Demonstrated ability to estimate, plan, and monitor labor hours


* Demonstrated ability to manage and lead project resources


* Demonstrated ability to work productively with diverse teams


* Demonstrated excellent written and verbal communications skills


* Experience supporting customer facing, high-volume, mission critical applications strongly preferred


* Knowledge of SDLC, including Waterfall and Agile methodologies


* Proven ability to adhere to software project management best practices


* Minimal physical effort such as sitting, standing, and walking



Competencies:

* Applies detailed knowledge of the organization's products and services to own analysis and recommendations


* Brings out the best in each team member by consistently motivating and acknowledging peer contributions


* Understands and leverages team dynamics


* Considers multiple business and financial factors when weighing the merits of alternative risk strategies


* Has extensive experience in interpreting and analyzing a variety of financial data to diagnose significant or unusual operational risks


* Effectively conveys difficult or complex information in an easy to understand manner, by providing the big picture and illustrating important linkages


* Asks open-ended questions that encourage others to give their points of view


* Fully accountable for timeliness, completeness, quality of projects, processes, products and services


* Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks


* Identifies and focuses on resolving the key issue at the heart of the conflict


* Displays strong diplomacy skills; anticipates and prepares for how others will react


* Reformulates the problem in different ways to evaluate it from different angles


* Stays up-to-date with needs, preferences, trends and practices which impact customers


* Acts as a role model by being a source of advice and knowledge regarding customer issues



At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Job:Technical Project Management

Primary Location:New York-New York-200 Liberty Street - 06488 - Liberty Street

Organization:Technology (5900)

Schedule:Full-time

Job Posting:May 30, 2019, 8:26:57 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO