Splz Senior Associate Infra-WINDOWS 2003/2008-7687757
New York, NY

Job Description

Resource who can provide end user support services at two customer sites. Supported services include Desktop Support for both Windows and MAC, hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D) and Lifecycle Refresh on end user hardware and software, Executive Support, Hands and Eyes Support for remote Server and Network teams, and Asset Management.

Technical Skills:

* WINDOWS
* MAC
* Deskside Support covering Software and Operating Systems for Example Encryption, anti-virus login scripts Active Directory, Group Policy Objects.
* IMACDs - Install, Move, Add, Change, De-install of hardware and software
* Ad hoc (ongoing, run rate requests)
* Refresh (managed or large scale deployment)
* Project Management Office (PMO) services for client scheduling, etc. for refresh or other IMACD type of activity


* Hardware Break Fix Services for End User Devices
* Desktops, Laptops, Tablets, Smartphones, Thin Clients, Printers, others
* HP and other manufacturers
* Direct the resolution for in warranty, out of warranty, enhanced service levels, HP and other manufacturers


* VIP Support
* Video Conferencing support
* Hands & Eyes Support - Provide support under the direction of another delivery unit
* Servers, Storage, Networks, Telecom
* Onsite Support for remote Data Center and Networks engineers
* Swapping Uninterruptable Power Supply (UPS) units, rebooting servers, movement and relocation of telephone handset, verify network connectivity on various devices


* Asset management support
* Management of local stock of Personal Computers (PCs) or Infrastructure Technology (IT) accessories
* Small scale projects, for example:
* Office moves
* Set up of conference or training facilities
* Support for roll-out of new standard image


* Support for preparation of training or demonstration facilities
* Operations Support for local UNIX and Windows (non-Datacenter) servers
* Operations Support for operational activities such as printing, batch processing

Process Skills:

* Understanding and ability to support Service Level Agreements
* Ability to handle and close tickets using Service Manager 9 or similar ticketing system

Knowledge Skills:

* Familiarity with supporting end user clients in a large corporate environment required
* Ability to handle and prioritize multiple tickets/projects

Qualification:

* 7-10 years supporting Windows/MAC in a corporate environment
* Diploma in Computer Science - preferred

ITO GENERIC SKILLS - DESKTOP-WINDOWS 2003/2008