Specialist Senior, Customer & Marketing, Advertising, Marketing & Commerce
Costa Mesa, CA

Job Description

Deloitte Consulting LLP seeks a Specialist Senior, Customer & Marketing, Advertising, Marketing & Commerce in Costa Mesa, CA and various unanticipated Deloitte office locations and client sites nationally.

Work You'll Do

Designing and implementing solutions that engage and activate customers through the customer journey. Synthesizing overall operations strategy by analyzing a wide variety of business solutions. Selecting the most relevant tools/techniques to meet specific client requirements such as business case, pricing, or complex financial analysis and interpreting and reporting on outputs. Participating in setting engagement objectives and scope, developing work plans for components of engagements, coordinating activities between workstreams and identify changes in scope. Engaging in research and analysis to derive insight on the needs of diverse customers to enable global Fortune 500 companies to drive innovation and achieve new market/industry penetration and growth in specific targeted geographies. Conducting customer segmentation and mapping out the journey of these customers through the company's processes. Identifying and addressing the unique needs and challenges of different customer segments to perform targeted data collection and analytics that results in solutions for clients, including differential targeted strategies by geography. Driving innovative and transformative solutions for global Fortune 500 companies that address their next generational needs. Conducting detailed analyses in focused specialty areas to draw conclusions, and developing pertinent and insightful recommendations based on structured frameworks. Creating pricing models. Analyzing digital platforms and their ability to engage users from different demographics, as well as the risk potential for negative user experience. Utilizing critical and analytical thinking skills to assist in determining the requirements of clients' projects and programs through defining, analyzing, and managing data sets to meet client needs and expectations. Guiding conversations with client workstreams to help determine the exact needs and expectations of the project and then confirming these with client leadership. Providing guidance and direction to corporate clients on the product engagement of diverse consumers providing analytical insight into the needs of consumers with diverse backgrounds and perspectives. Examining client products and how they historically and currently interact with users from different demographics, as well as the risk potential for negative user experience based on identity factors. Architecting marketing technology solutions in Salesforce using data obtained from databases and Middleware software, including Mulesoft. Creating database design and email content for marketing inside Salesforce Marketing Cloud. Deploying applications in the test and production environments and conducting User Acceptance Testing, including fixing bugs in Agile methodology and fixing technical errors utilizing Microsoft Structured Query Language (SQL), Postman, SOAP UI, Hypertext Markup Language (HTML), and Javascript. Developing web content using .NET, MS SQL Server, and Cascading Style Sheets (CSS), and mapping the data to the content built using Informatica, SQL Server Reporting Services (SSRS), Server Integration Services (SIS), Erwin, Windows, and Unix. Developing, supporting, maintaining, and implementing complex project modules for reporting using Cognos, Spotfire, and SQL Service Reporting Services. Performing code reviews using JIRA and Agile Manager. Collecting business requirements, converting them into technical documentation, and presenting them using MS Visio, Advanced MS Powerpoint, and Advanced MS Word.

#LI-DNI

Requirements

* Bachelor's degree or foreign equivalent degree in Computer Science, Information Technology, Engineering (any), CIS, MIS or a related field.


* Two years of experience in the offered position or a position in a related occupation.


* Must have two years of experience with:
* Architecting marketing technology solutions in Salesforce using data obtained from databases and Middleware software, including Mulesoft;


* Creating database design and email content for marketing inside Salesforce Marketing Cloud;


* Deploying applications in the test and production environments and conducting User Acceptance Testing, including fixing bugs in Agile methodology and fixing technical errors utilizing Microsoft SQL, Postman, SOAP UI, HTML, and Javascript;


* Developing web content using .NET, MS SQL Server, and CSS, and mapping the data to the content built using Informatica, SSRS, SIS, Erwin, Windows, and Unix;


* Developing, supporting, maintaining, and implementing complex project modules for reporting using Cognos, Spotfire, and SQL Service Reporting Services;


* Performing code reviews using JIRA and Agile Manager;


* Collecting business requirements, converting them into technical documentation, and presenting them using MS Visio, Advanced MS Powerpoint, and Advanced MS Word.




* 80% travel required.



Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. We also suggest that you brush up on your behavioral and case interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: XGGS19FC0519COS1

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