Software Technical Representative (P14125)
Greenwood Village, CO

Job Description

MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful.

We are seeking a dynamic and motivated Technical Representative who will be responsible for providing technical assistance to customers in support of MiTek commercial software products. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior.

ESSENTIAL FUNCTIONS:

* Take customer technical support telephone calls/emails and provides solutions and answers to those inquiries.
* Researches unsolved open software issues and provides solutions
* When needed works directly with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the software.
* When needed works directly with Technical Documentation Group to ensure features are clear and completely documented.
* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities with use of CRM and Zendesk.
* Assist with development of training materials and procedures, or train users in the proper use of MiTek software.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Required Skills

* Solid engineering/technical skills. Must have the ability to comprehend complex technical topics and specialized information. Ability to identify problems, take ownership of them and develop solutions using the tools at hand.
* Must have strong communication and customer service skills. Need to be able to communicate effectively, both verbally and written, while assisting customers over the phone, email and in person.

Required Experience

* Associate's Degree (two year college or technical school) or 2-4 years' related experience
* Familiarity with CAD based systems such as AutoCad is a plus.
* Knowledge and experience with Microsoft Windows Operating Systems and various networking environments. Knowledge of Terminal Server/Citrix environments, SQL and FoxPro databases along with query and report writing skills.