Job Directory Software Support Engineer

Software Support Engineer
Snoqualmie, WA

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Job Description

Software Support Engineer

General Summary

As a Software Support Engineer at TGP you will play a key role in supporting a third party developed Configurator which is the primary quoting/designing tool for a diverse existing, and growing product line. Reporting to the Director of Engineering, you will be responsible for the engineering configurator and its supporting software. Through extensive knowledge and regular use, you will be responsible for building new product lines, streamlining existing product lines, and general product system maintenance. The position is part of a high performing, collaborative engineering team. You will work closely with the configurator's Database Administrator, Product Manager, Engineers/Designers, Operations, and other internal departments to ensure new and improved products are brought to market quickly and correctly. You will be responsible for investigating, evaluating and designing solutions capable of supporting a fast paced, changing engineering environment.

Extensive past experience in configurator and/or programming operations will be crucial to your success. In depth knowledge of drafting practices and mechanical manufacturing drawings is needed. Knowledge of AutoCAD, Autodesk Inventor, Creo, or other design/modeling tools is desired. The position is on site and may require out of state travel several times a year.


* Lead and manage the timely and accurate delivery of configuration and software projects, ensuring outlined deliverables and deadlines are consistently met with the highest attention to detail.
* Plan, develop, audit and build formulas within the configurator using programming language specific to the configurator.
* Provide exceptional internal and external customer service.
* Gather product configurator usability and feedback data to promote continuous improvement.
* Provide exceptional support and guidance to the engineering team along with other configurator users and stakeholders.
* As a team contributor, aid in the creation, development, and maintenance of Standard Operating Procedures including but not limited to; engineering and configurator best practices, standardizing work flow, project and product specific methodologies, documentation and revision control.
* Obtain an in-depth working knowledge and understanding of all TGP products and their lifecycle.
* Study and analyze all existing and potential TGP configuration and product content. This may include engineering drawings, product samples, industry specifications, configurator infrastructure, machining for CNC and SOP's as they may relate to the configurator users.
* Produce high quality configuration and training documentation for the configurator users.
* As an individual worker, carries out complex or novel assignments requiring the development of new or improved techniques and procedures. Work is expected to result in the development of new or improved processes, products, and/or methods.
* Plan, create and provide software engineering support for new or enhanced TGP products. This may include engineering software support to Research & Development.
* Grow internal TGP product expertise through documentation and promote processes for engineering configuration training.
* Work closely with the configurator OEM software development team to continuously improve its operation with TGP.
* Lead the quality control and testing of new configurator software version releases.



Bachelor's Degree in computer science, engineering or equivalent from four year college or technical school plus eight years related experience; or equivalent combination of education and experience.

Professional experience managing or using a design engineering CAD software or engineering configurator is preferable.

Minimum six years of related industry and technical experience in an engineering, manufacturing and information technology environment is preferred. Experience within the architectural or fenestration industry is a bonus.

* A driven self-starter dedicated to high quality and process improvement.
* Excellent verbal and written communication skills; effective presentation skills.
* An ability to quickly grasp, and teach complex technical concepts and filter key information.
* Ability to quickly read, learn, analyze and interpret documents and specifications.
* Ability to build team relationships and actively extract key information from multiple resources.
* Strong planning and organization skills with the ability to prioritize workload and simplify large scopes of work.
* Strong analytical and problem solving skills with a meticulous attention to detail.
* Ability to research, investigate and present multiple solutions to a problem for the team's review.

Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here for special accommodation.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

© Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland


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