Software Engineering Team Lead
Chicago, IL

Job Description

Job ID: 74612

Required Travel :No Travel

Managerial - Yes

Who are we?

If you're a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Software Support Team Lead carries management responsibilities for a group of engineers; responsible for segments of the planning, communication, and stuck order /customer ticket handling and is expected to provide professional and technical leadership for the group, raise risks, suggest mitigations and make decisions.

What will your job look like?

* You will lead, mentor small teams of software engineers to handle the fallout for USCC Ordering system.
* Your daily responsibilities will include handling of stuck orders and customer escalations along with ad-hoc, on demand tasks.
* You will provide technical & professional leadership to the team members
* You will provide analysis on the stuck orders along with Methods and Procedures for the team to handle similar flavors of stuck orders.
* You will work towards stability of USCC Ordering system by ensuring that stuck order percentage is within acceptable range.
* You will provide inputs on the get-well points for the team and ensure that these are handled/implemented.
* You will act as technical interface with other teams to resolve and promote issues, communicate plans and conclusions as well as recommendations for issue closure.

All you need is...

* Bachelor's degree in Science/IT/Computing /industrial engineering or equivalent/system analysis
* Minimum 5 years of experience in a SDLC environment and methodologies.
* In-depth knowledge in the telecommunications domain
* Experience in leading tasks and/or mentoring software engineers
* Amdocs business and cross portfolio knowledge

Why you will love this job:

* You will be working within an extremely diverse and multi-cultural environment, and a fast growing and dynamic organization
* You will be provided with a rare learning opportunity within an experienced team, working on high end technology and solutions.
* You will be working on market leading software for the telecommunications industry