Skype for Business Engineer
Livermore, CA

Job Description

Join us and make YOUR mark on the World!

Come join Lawrence Livermore National Laboratory (LLNL) where we apply science and technology to make the world a safer place; now one of 2019 Best Places to Work by Glassdoor!

We have an opening for a Skype for Business Engineer. You will work independently as a technical expert on a collaborative team, focused on the successful implementation of Skype for Business at LLNL in support of the larger National Nuclear Security Administration (NNSA) complex. This position is in the Information Technology Solutions Division (ITSD), in support of the LivIT Program, in the Computing Directorate.

This position will be filled at either the SES.2 or SES.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.

Essential Duties

* Provide day to day operational guidance for the deployment of Skype for Business.
* Develop and deploy Skype services (VoIP, Web Conferencing, Video Conferencing), SLAs, Change Management, RCA, Incidents (P1/P2) and Voice Documentation (KB Articles, SOP, etc.).
* Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
* Engage with technical staff to contribute to the technical strategy and design to meet business needs.
* Implement enterprise services and provide system support in and enterprise computing environments.
* Diagnose and resolve moderately complex VoIP/video/web conferencing and/or web application sharing system problems.
* Work collaboratively with a geographically dispersed team.
* Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment.
* Perform other duties as assigned.

In Addition at the SES.3 Level

* Architect, build, implement and maintain and/or support integrated Unified Communications environments with high-level technical expertise.
* Provide technical leadership for team supporting Skype for Business services across multiple installation sites.
* Develop complex operational scripts using PowerShell or equivalent language to automate operational tasks.

Qualifications

* Bachelor's degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
* Comprehensive knowledge of one or more of the following: Microsoft Skype/Lync/Messaging/O365.
* Success in performing work and contributing to complex and/or large projects.
* Comprehensive knowledge of VoIP and/or SIP protocols.
* Proficiency in authoring, editing and presenting technical documents.
* Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members.
* Proficient written and oral communication skills to effectively communicate with technical and non-technical staff.

In Addition at the SES.3 Level

* Advanced experience with Windows Server administration and/or configuration.
* Advanced understanding of networking and/or QoS.
* Significant experience developing automation to solve operational tasks using PowerShell or equivalent language.

Pre-Employment Drug Test: External applicant(s) selected for this position will be required to pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Security Clearance: This position requires a Department of Energy (DOE) Q-level clearance.

If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country), you may be required to renounce your non-U.S. citizenship before a DOE L or Q clearance will be processed/granted.

Note: This is a Career Indefinite position. Lab employees and external candidates may be considered for this position.

About Us

Lawrence Livermore National Laboratory (LLNL), located in the San Francisco Bay Area (East Bay), is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE). LLNL's mission is strengthening national security by developing and applying cutting-edge science, technology, and engineering that respond with vision, quality, integrity, and technical excellence to scientific issues of national importance. The Laboratory has a current annual budget of about $2.1 billion, employing approximately 6,800 employees.

LLNL is an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, protected veteran status, age, citizenship, or any other characteristic protected by law.