Site Support
Washington, DC

Job Description

Job Description

Description

Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Responsibilities:

* Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
* May route calls to product line specialists, application, or system support specialists.
* Maintains and updates records and tracking databases.
* Alerts management to recurring problems and patterns of problems.

Qualifications

EDUCATION AND EXPERIENCE:

* AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relevant certification.

Overview

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability