ServiceNow Solution Architect
Los Angeles, CA

Job Description

Req ID: 53331

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a ServiceNow Solution Architect to join our team in Los Angeles, California (US-CA), United States (US).

Highly experienced ServiceNow Solution Architect that can thrive in a challenging and rewarding environment. This position will be developing new ServiceNow instances in support of new business opportunities. This ServiceNow Architect is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support. Travel expected up to 40% on a yearly basis pending client needs.

Preferred working location - Phoenix, AZ , but can also consider being remote within the US.

Role Responsibilities:

* Customer-facing technical consulting experience with ServiceNow
* Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
* ServiceNow platform development
* ServiceNow administration
* Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
* End-to-End Service Catalog development and complex workflows
* Applies innovative technical solutions to business and the application processes
* Defines and documents procedures for processes and workflows
* Works on multiple projects as a project team member, occasionally as a project leader
* Responsible for troubleshooting problems as reported by users
* Supports Web access and electronic messaging services and maintains a secure systems environment
* Communicates effectively with management and other members of the project
* Integration of disparate systems using SOAP and REST APIs
* Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
* Creation of Web Service for data integration
* Additional duties as assigned and defined by management

Basic Required Qualifications:

* 5+ years ServiceNow development experience and 3+ years Solution Architect Role
* Configuration experience in following modules on dedicated as well as shared instances: (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management, Event management, Discovery and Asset Management) Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)
* Customer-facing technical consulting experience with ServiceNow
* Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
* Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow

Highly Preferred Skills:

* Development experience in following areas : Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Intégration, SSO, MID Server, LDAP
* Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT
* Works effectively in a team-oriented, collaborative environment
* Strong interpersonal and oral communication skills
* High level of expertise in multiple system environments
* Proven problem-solving abilities and strong attention to detail and quality work output
* Well aware of SCRUM methodology
* Good SQL & RDBS knowledge
* Domain Separation Experience
* Bachelor's Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

Highly Recommended Certifications to have:

* Service Now Admin Certification
* Service Now Implementation Certification
* ITIL Foundation Certification
* Java Script certification will be a plus

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.