Management Consulting has been the foundation of Point B's employee-owned firm for 20+ years. Our collaborative, forward looking leadership approach ensures our clients are on the right path to success.
What makes Point B different? An employee-ownership model that gives you a voice in directing your career and building our firm. Diverse leadership opportunities to expand your skills, along with the support needed to deliver great results. A unique culture that recognizes the importance of flexibility and collaboration.
Point B has been consistently recognized as one of the best places to work by Fortune® magazine, The Wall Street Journal, Consulting® magazine, Vault.com® and many others.
WHAT YOU'LL GET TO DO:
The ServiceNow Administrator / Developer will play a primary role in the management and oversight of Point B's ServiceNow environments by providing Development, Integration, Maintenance and Operations skills. This position will bring ServiceNow System Development and Systems Administration skills, including experience developing, integrating and administering a ServiceNow ITSM solution in a cloud-based environment. This position requires a breadth of technical knowledge and experience as well as excellent customer service, task ownership, multi-tasking and team communications skills.
Serve as primary administrator and supporting developer for the ServiceNow platform
Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes
Ability to respond to and support resolution of issues affecting users or applications, including server, laptop, mobile device, application, and telecommunications issues
Work with client team members thru discovery, solution development, and solution implementation of various ServiceNow offerings
Capable of supporting user productivity by working closely to help find solutions
WHAT WE EXPECT YOU'VE ALREADY DONE:
A minimum of 2 years of ServiceNow and custom implementation / development / administration, and a minimum of 2 years working in a project team environment
Excellent ServiceNow HI Portal user and administration experience; demonstrated ability to work with ServiceNow on issue resolution.
Extensive Troubleshooting experience with the ability to provide on-going production support of these applications
Experience in designing and implementing client scripts, business rules, workflows, and otherwise configure or modify applications to meet business requirements
Fundamental knowledge of identifying application opportunities, prioritize needs, configure / test / deploy solutions
Developed skills and experience in supporting the configuration, development & training of custom applications supporting internal Point B and external client needs
Conducted proper escalation of support requests across internal and 3rd party infrastructure/helpdesk providers
Prepared and delivered presentations to client teams throughout the engagement lifecycle
Worked as a team player and collaborator to design and implement integrations with other Point B systems
Established expertise in end user support and monitoring of ServiceNow requests and issue resolution
Developed computer proficiency, including experience with Microsoft Word, Excel, Outlook, OneNote, PowerPoint & basic Java scripting experience
Developed outstanding communication, task, and time management skills.
Demonstrated the ability to meet project deadlines and successfully handle multiple project assignments in conjunction with operational responsibilities
SQL Server administration experience preferred
Earned a B.A. or B.S. degree
THE KIND OF PEOPLE WE LOOK FOR
Innate problem solvers who want to grow in a flexible, collaborative culture
Consulting background or experience working in a Consulting environment
Ability to work in a fast paced environment with minimal direction
Ability to work non-standard work hours when necessary
Flexibility to work remotely and in our Point B office and ability to travel occasionally
Point B is an Equal Opportunity Employer.
YOUR HOME OFFICE BASE:
Point B Location
INTRIGUED TO LEARN MORE?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back within 48 hours with feedback if we think there could be a fit and what next steps look like.
ABOUT POINT B
At Point B, we work with some of the country's most respected companies to help them form, execute, and thrive. With capabilities including Management Consulting, Venture Investment and Advisory, Digital Studio and Property Development, our integrated businesses provide value to the organizations and communities we serve.
What makes Point B Different?
Our Founding Purpose and Values of our firm. Be part of a fun and collaborative culture with teams that are as passionate about their communities as they are about their clients
100% Employee Ownership - Giving you a voice in directing your career and building our firm
Work-Life Balance - A unique culture that recognizes the importance of flexibility and collaboration. Our local model, mixed with the option to pick your projects, empowers you to choose the life you want
Award winning - We are proud to be named a Best Workplace in the US by Fortune magazine, Best Workplaces for Millennials, and Best Workplaces for Women. Hear more about why people love working at Point B on GlassDoor
We are an equal opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.