ServiceNow Administrator
Chicago, IL

Job Description

Wake up each day knowing that you are a part of something special. Something real. Something bold. What you do can make a difference. Coyote is an industry-leading transportation and logistics service provider that believes in doing the right thing every time. Every hour. Every minute. Every second. Are you looking for a place where you will have a role in shaping an industry? Are you Tenacious, True, Tribal, and Smart? Then it's time for you to apply to join the pack.

The primary responsibility of the ServiceNow Administrator is for the day-to-day administration, configuration and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules. The ServiceNow Administrator reports directly to the ServiceNow Architect and will work alongside a ServiceNow Team.

Responsibilities:

* Perform day to day administration of the ServiceNow system, including making approved changes to process and workflows in ITSM, PPM, CSM, ITOM, and GRC modules
* Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing
* Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow.
* Communicate ServiceNow process, operations and capability information to all levels of management and the business.
* Work with business & IT users to identify and refine business requirements and workflows, as well as determine where ServiceNow can fit into business processes to improve services
* Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities, including Orchestration
* Coordinate integration with on and off-site systems utilizing resources from other technical teams.
* Activate plugins, work with UI & data policies, business rules, access control levels, alerts & notifications, import & update sets
* Create ServiceNow reports, dashboards & homepages. Utilize Performance Analytics to collect historical data.
* Coordinate application and platform upgrades across multiple instances
* Communicate process changes, enhancements, and modifications - verbally or through written documentation - to management, staff, and other employees so that issues are well understood as they are resolved

Requirements:

* Bachelor's degree in Computer Science, Information Services or related field
* ServiceNow System Administration certification and/or ServiceNow Application Development certification
* Exposure to ITIL v3, specifically in the area of incident, problem & change, ITIL v.3 Foundations certification preferred
* 6+ months' experience as a ServiceNow Administrator or ServiceNow Developer, configuring core Service Now ITSM, ITOM, CSM, and PPM applications
* Scripting/Reporting experience is highly recommended eg: Javascript, Angular, Jelly, HTML
* Experience with migrating code from lower environments up to production

Coyote is an at-will employer.