Service Desk Technician
Irvine, CA

Job Description

About Paysafe Group

Paysafe Group (Paysafe) is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, card issuing and online cash solutions.

With over 20 years of online payment experience, an annualized transactional volume of over US $80 billion, and approximately 3,000 employees located in 12+ global locations, Paysafe connects businesses and consumers across 200 payment types in over 40 currencies around the world.

Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

ServiceDesk Technician

We are currently looking for a ServiceDesk Technician to be responsible for supporting the need of our Irvine and Westlake Offices

Responsibilities:

* Regular review of support tickets, ensuring regular communications to users in order to meet SLAs
* Maintain IT equipment inventory
* Support Mobile devices and MDM solution (Intune,Blackberry)
* Direct and maintain Global initiatives across locations
* Office infrastructure maintenance (cabling, LAN, telephone lines)
* Internal IT support for workstations, laptops, phones etc
* Participation in IT infrastructure-related operations (initial installation and configuration of IT equipment and networks)
* Provide direct user support for Mac OS and Microsoft based desktops/laptops, user access to corporate network and applications both on the network as well as through remote VPN access
* Provide direct user support for office relocations and expansions
* Develop, coordinate and drive local and global IT projects
* Technical Lead on Service Desk projects and upgrade plans
* Collect, analyze and document Executive operational requirements and transfer knowledge to the Service Desk team.
* Build an Executive-Support Data Recovery (DR) process
* Prepare and maintain Service Desk procedural user guides and troubleshooting documentation (Wiki)
* Analyzing gaps and opportunities for day to day process improvements within the Service Desk
* Schedule, organize, task, and report on Service Desk project progress

Essential Skills:

* Experience with Microsoft Windows OS 7/10 and Apple/MacOS
* Experience with support and troubleshooting of LAN networks
* Strong knowledge of PC and peripheral devices hardware and technical parameters
* Excellent knowledge in all MS Office Products + Office 365
* Knowledge of MS Windows domain structure
* Understanding of TCP/IP, VPN, DHCP, DNS
* Experience with MS Active Directory and MS Exchange would be beneficial
* Experience in deploying large projects in multiple locations and different time zones
* Excellent organization, communication and time-management skills
* Expertise in deploying and supporting desktops/laptops, phone systems
* Ability to deal with confidential issues and work under pressure
* Strong customer service, organizational, communication, and leadership skills are required
* Fluent in English
* Experience with MDM (JAMF, Blackberry, Intune)
* Experience with agile methodology

Requirements:

* Degree and/or equivalent experience


* At least 5-7 years experience working in IT support