Service Desk Technician
Seattle, WA

Job Description

It's an exciting time to be at Impinj. We work at the intersection of Big Data and the Internet of Things (IoT) to identify, locate and authenticate billions of items, and our Item Intelligence platform comprises the most comprehensive and widely adopted RAIN RFID product portfolio in the world.

We are seeking a self-starter with passion for excellent customer service and cutting-edge technology. You will provide end user IT desktop support while collaborating and supporting the Corporate IT, Dev Infra, and IT Business Applications teams. We are looking for a positive attitude and someone ready to be challenged in a fast paced and highly technical environment.

Duties and Responsibilities:

* Tier 1 technical support and triage of incoming requests related to computer hardware, software, and systems
* Setup and tear down of workstation hardware
* Maintenance of computer hardware inventory
* Provisioning laptops and application deployment on Windows 10 and macOS
* Support of network connectivity (LAN, WiFi, VPN)
* Email and collaboration tool support - Exchange Online, Outlook, mobile device email (iOS, Android), Slack, JIRA, Confluence
* Providing hands-on support and training for web conferencing, telepresence, telephony
* Audio/Video equipment setup and running for special events and corporate activities (all hands meetings)

Qualifications:

* 1-2 years of Helpdesk/Desktop support in a mixed enterprise environment with increasing responsibilities
* Experience managing work in a ticketing system like JIRA.
* Solid understanding of networking principles (routing, network protocols, WiFi, DHCP, DNS, VPN)
* Experience supporting collaboration tools such as WebEx, Slack, Dropbox, Confluence, and Office 365
* AV experience working with video conferencing or live streaming a plus.
* Proven ability to deliver excellent customer service in-person, on the phone or via email
* Strong documentation skills, self-sufficiency, interpersonal skills, attention to detail and initiative
* Excellent organizational skills, ability to prioritize, and initiate efficiencies for repetitive tasks
* Associates degree in a technical field desired, IT certifications a plus (A+, Network+, MCP, or equivalent)