Senior User Assistance Developer Job
Newport Beach, CA

Job Description

Requisition ID: 213537

Work Area: Software-Design and Development

Expected Travel: 0 - 30%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

EXPECTATIONS AND TASKS

Our team wants to change the way enterprise software is built. The User Assistance Development role will be supporting special pilot and incubation projects with a focus on validating new enterprise product, technology, and architecture approaches and the goal to actively help shaping SAP's future Cloud ERP architecture.

As a Senior User Assistance Developer, you will work on a specific project critical to SAP S/4's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We expect our employees to be versatile, display leadership qualities and be enthusiastic to take on new problems across the product as we continue to push technology forward.

Overall duties include, but are not limited to:

* Creates user assistance (UA) deliverables that enable users to deploy, administer, and use SAP software, and/or coordinates the creation of these UA deliverables. UA deliverables include, but are not limited to, terminology, UI texts, guides, multimedia, scripts, context-sensitive help, tutorials, and social-media content.
* Collaborates and communicates, as applicable, with internal stakeholders, such as subject-matter experts, user experience (UX), development, validation, and product support.
* Actively participates in cross-department/cross-company projects to improve UA tools, processes, concepts, or content. May contribute to strategic concepts and processes for continuous improvements to UA tools, processes, and content.

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

* University degree (for example, in technical communication or a related subject, such as languages, translation, or media and communication studies).
* Experience using relevant tools for content creation, translation, or coordination of UA projects.
* Experience proofreading and editing content to ensure contextual relevance and linguistic correctness.
* Experience in information development.
* Solid understanding of all relevant UX standards and how UA and UX complement each other.
* Solid understanding of the background and dependencies of the tools involved, with the ability to trouble-shoot specific issues.

LOCATION

Newport Beach, CA US (must be willing to relocate, if necessary, and work out of this location)

EXPECTED TRAVEL

0-30%

#S4HANA

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Nearest Major Market: Orange County

Nearest Secondary Market: Los Angeles

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