Senior UC Engineer
Boston, MA

Job Description

New Balance was founded on one simple maxim: we were born to move. For over a century, that idea has inspired us to support athletes of all kinds in their pursuit of excellence, whether that means winning a medal or just leading a more active lifestyle.

But as proud as we are of our history, we're even more excited about our future. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers - those kindred spirits who follow only their passions - because tomorrow belongs to the courageous of today.

Join us in upholding a culture of integrity, teamwork, and community. Join New Balance and declare your independence.

This position is to be the Subject Matter Expert for Microsoft Skype for Business (SfB) and has requisite technical experience and certifications. The right candidate will have a strong background in leveraging collaboration technologies to conduct business with dispersed cross-functional teams, will be a polished and effective communicator with demonstrated ability to work across the organizational structure. This role has the potential to be based in Lawrence or Boston.

JOB MISSION:

Sr. UC Systems Administrator will focus on design, operation and management of Microsoft Skype for Business (SfB) and Microsoft Teams (Teams) infrastructure serving New Balance offices worldwide. The right candidate will be responsible for leading the growth, day-to-day administration, configuration, troubleshooting and integrity of all SfB and related components including those on-premise, on-line and in MS Teams tenant.

MAJOR ACCOUNTABILITIES:

* Administers and maintains SfB topology including front-end servers, load balancers, session border controllers (SBCs), MS SQL servers, Edge Servers, Telco gateways, and central monitoring system


* Administers and maintains hybrid connectivity between On-Premise SfB and On-line Sfb and Teams tenants


* Manages UC interconnections with other key infrastructure technologies such as SIP services, Direct Routing, Office 365, Exchange, Active Directory, PKI, Azure AD, SharePoint, Audio-Visual & Contact-center systems, etc.


* Develops, configures and maintains UC usage policies and an overall governance structure


* Supports AV Techs with configuration of room-based conferencing systems, phone features and other related audio-visual technologies such as Surface Hub, Analog gateway, SIP Paging systems, etc.


* Mentors junior IT techs for level 0/1/2 triage of reported SfB issues, advanced AV and telco troubleshooting


* Maintains system integrity in accordance with business requirements, patching schedules and industry best practices related to privacy, cyber security, and regulatory compliance



REQUIREMENTS FOR SUCCESS

* BS degree in Computer Science or equivalent and/or 8-12 years of progressive experience in a large-scale IT environment


* 7+ years experience with Windows Server (2012 R2 and above), SQL, IIS Server, PKI, DNS, VPN, etc.


* Solid experience with the design, integration, operational support and strategic direction of systems with Skype for Business and unified messaging infrastructure


* Significant voice engineering experience with strong working knowledge of Load Balancers, SIP Trunking, Session Border Controllers such as Sonus SBC, Analog gateways


* Strong understanding and experience building out a scaling a MS Teams infrastructure within O365


* Solid PowerShell Scripting skills.


* Experience in a large, enterprise environment


* Excellent verbal and written communication skills.



Our Benefits:

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. In addition to a comprehensive traditional benefits package (medical, dental, vision, 401k, etc.) we proudly offer a slate of more nontraditional perks - opportunities like on/offsite seminars, customized team building sessions, tuition reimbursement, and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a flexible work schedule, gym discounts, fitness reimbursements, and volunteer opportunities, because work-life balance is more than just a buzzword - it's part of our culture.

Learn more about our company benefits.

Equal Opportunity Employer:

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.