We believe that service starts inside the organization and embrace a concept called "People First." At RH, you will create results with an inspiring team in a creative environment with opportunities for career advancement and enjoy a 50% product discount.
* Implementation, administration and configuration of JAMF Enterprise environment * Build and maintain user-friendly software update and patching workflows. * Work with security team to enable and enhance CIS settings on endpoints. * Manage a scaling infrastructure of internal and external JSS/DP on RHEL and CentOS. * MAC deployment automation architecture, design/migration and troubleshooting * Lead the analysis of issues/problems and development of technical solutions as it relates to Mac OS, iOS, and JAMF * Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise MAC technologies * Provide technical expertise, guidance and strategic recommendations to other IT groups * Create and maintain imaging workflows on Mac and iOS Knowledge Base. Train incoming associates on imaging workflows and Knowledge Base. * Provide backup JSS scoping support for Support teams. * Work with the Engineering and Operations groups to identifying emerging incident trends and drive problem resolution * Consult on Tier 3 escalations and escalate issues to vendors as needed. * Hold regular training and information sessions for Support Teams and keep them informed of changes to the Mac, iOS, and JAMF platforms. * Document all work and projects in our IT Service Management solution.
* 5-10 years of prior experience in large enterprise environments supporting JAMF is required. * 3+ years experience with large-scale JSS administration experience in a Linux environment * 3+ years experience as a Mac engineer or architect * 3+ years experience as a JAMF administrator * Prior experience managing a scaling infrastructure of internal and external JSS/DP on RHEL and CentOS * Superb customer service skills * A working knowledge of integrating MAC systems into an Active Directory Domain environment. * Familiarity with all recent releases of macOS (Yosemite, El Capitan, Sierra, High Sierra, Mojave). (Features, patching, etc.) * First-hand experience with the installation and administration of the JAMF Software Server. * Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy * Strong problem solving, organization and project management skills, with a willingness and desire to take responsibility, accountability and ownership * Ability to work outside of normal working hours to complete tasks, including occasional weekends/evenings * Proactive and self-motivated in approach to work tasks * Operating Systems: Mac OS X, Windows, Linux * Apple, A+, MCP, ACMT certifications Preferred * iOS Mobile Device Management with JAMF * Required to have Certified Casper Administrator (CCA) certificate * Preferred to have CCE
* Great benefits package with premier medical, dental and vision partners * Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more * Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items * Access to all RH Members Program benefits, including complimentary design services * High-value discounts with respected national vendors, partners and retailers * Generous Referral Bonus Program to reward associates for recruiting top talent
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.