TSR Consulting has been asked by their valued client, a global professional services company providing Audit, Tax and Advisory Services, to assist with their need for the following role:
Sr. ServiceNow Technical Manager
Location - Dallas, TX or Chicago, IL
6 month contract
We do not work with 3rd party vendors on C2C
* Responsible for delivering IT Service Management and other IT Practices using the ServiceNow platform. * Deliver and support end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. * Perform discovery work sessions to determine the solution requirements. * Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc. * Refine and manage release management best practices (Update Sets, Information Sets, Cloning, naming conventions, etc.) for customizations and upgrades to the platform and applications. * Support the Core System including integration components (LDAP, Discovery, MID Server, etc.)
Provide support and technical consulting and mentoring. * Assist service owners with leveraging ServiceNow with disciplined design and implementation approaches.
User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Service Portal and other UI elements for all currently installed Service Now modules
System Properties - UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups, LDAP, SSO, solid understanding of encoded queries, reporting, database views, SQL stored procedure. * Experience building custom apps on the ServiceNow platform. * Understanding of Agile Software development practices. * Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services. * Experience collaborating directly with customers, QA, support teams, business analysts.
* JSON, JQuery, Angular, GIT, automated integration experience. * Understanding of service management and the ITIL framework
This is a great opportunity to get in with a stable and growing organization that values technology and the people that drive it. There is a lot more we can share with you about the role, so please contact me (or apply) at firstname.lastname@example.org or through the "apply" function listed.
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