Senior ServiceNow Technical Manager
Dallas, TX

Job Description

TSR Consulting has been asked by their valued client, a global professional services company providing Audit, Tax and Advisory Services, to assist with their need for the following role:

Sr. ServiceNow Technical Manager

Location - Dallas, TX or Chicago, IL

6 month contract

We do not work with 3rd party vendors on C2C

Responsibilities:

* Responsible for delivering IT Service Management and other IT Practices using the ServiceNow platform.
* Deliver and support end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
* Perform discovery work sessions to determine the solution requirements.
* Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
* Refine and manage release management best practices (Update Sets, Information Sets, Cloning, naming conventions, etc.) for customizations and upgrades to the platform and applications.
* Support the Core System including integration components (LDAP, Discovery, MID Server, etc.)

Provide support and technical consulting and mentoring.
* Assist service owners with leveraging ServiceNow with disciplined design and implementation approaches.

Required Skills:

* Strong knowledge of JavaScript and with web browser technology (XML, HTML, Web Services, etc.), Data Loads, Import Set management.
* Deep functional and technical knowledge of ServiceNow configuration and development, including:

User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Service Portal and other UI elements for all currently installed Service Now modules

System Properties - UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups, LDAP, SSO, solid understanding of encoded queries, reporting, database views, SQL stored procedure.
* Experience building custom apps on the ServiceNow platform.
* Understanding of Agile Software development practices.
* Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services.
* Experience collaborating directly with customers, QA, support teams, business analysts.

Desired Skills:

* JSON, JQuery, Angular, GIT, automated integration experience.
* Understanding of service management and the ITIL framework

This is a great opportunity to get in with a stable and growing organization that values technology and the people that drive it. There is a lot more we can share with you about the role, so please contact me (or apply) at dhersch@tsrconsulting.com or through the "apply" function listed.