* Provide Palo Alto network security and firewall services support, incident and problem management for the Orange County Sherriff Department reporting to OCSD management. * This role will work predominantly with Palo Alto firewalls so experience with Palo Alto as well as the Panorama management console is a must. * Respond to operational requests day to day and act as the primary point of escalation for incident resolution. * Working closely with OCSD network engineers and management: review new service and firewall requests, respond quickly to incidents and operational outages, manage the security ticket queue and assist with operational and process improvements to ensure SLR's are met. * Report regular status of service requests and operational incidents to the OCSD management team.
This Role Performs:
This Role Performs at the direction of the OCSD managers and network engineers. The job responsibilities could include:
* Manage and maintain the Sherriff's Palo Alto firewall environment * Review and completion of firewall service requests * Respond to requests for firewall policy information and to assist troubleshooting firewall related issues * Management of all network equipment supporting the OCSD network for both project and operational requirements * Monitor and resolve network security incidents on a 24X7 basis * The position maintains technical expertise in all areas of network and security hardware and software, especially Palo Alto Networks
Qualifications
Required Qualifications
* Must have a Bachelors degree and nine (9) years or more experience; Masters and seven (7) years or more experience. May also accept a HS diploma or equivalent and thirteen (13) years of experience in lieu of a degree. * Strong experience with Palo Alto network security products * Palo Alto engineering certification - PCNSE * Experience supporting firewall technologies * Experience supporting large enterprise networks * Strong background with Service and Change Management
Desired Qualifications
* Ability to present very complex technical concepts in understandable language * Cisco Certified Network Associate (CCNA) Security * CompTIA Security + * Possession of excellent oral and written communication skills * Experience creating and presenting project plans and designs
Clearance
Applicants selected will be subject to extensive background investigation by the Sheriff.
Overview
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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