Senior Quality Assurance Engineer
Berkeley Heights, NJ

Job Description

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone. Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

Role and Responsibilities

Position Summary:

The Professional, Software QA, will be hands-on and act as an information resource about assigned areas of responsibility to other Quality Assurance staff and possess leadership capabilities for multiple complex projects. He or she will design, implement, maintain and recommend changes about the new functions and features to update the test plans and produce evaluation processes. The incumbent will work closely with Developer and Project Managers in defining and designing performance test requirements. Lead other engineers to ensure thorough test coverage and test performance before product launch date. The incumbent will also be working on action items such as: making and coordinating the each project's schedule (entry & approval) and test plan, and reporting HQ and internal group the risk points such as blocking issues before launch or carrier entry date as well as follow up all of these issues.

Essential Duties And Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

* Designing and implementing test strategies, test plans, functional and performance test cases, policies, infrastructures for ensuring high quality hardware and software for Samsung wireless mobile devices. Also, take the lead in test execution efforts with engineers in various locations.
* Design, implement, maintain and recommend changes to test cases, test procedures and instructions, and product evaluation processes. Promote standard test methodologies for use throughout the company.
* Specifies test equipment required for product verification or qualification testing.
* Provide training to new QA engineers as required to ensure knowledgeable and efficient personnel.
* Assist in the testing and evaluation of new mobile features to ensure that said products contain no unidentified problems
* Working with Developers and Project Managers in defining and designing performance test requirements.
* Lead other engineers to ensure thorough test coverage and test performance before product launch date.
* Responsible for planning, processing and performing all jobs in an efficient manner with no assistance from the supervisor.
* Works closely with MQL (Mobile Quality Lab) testing teams in the US and S/W Engineering and Development Group in HQ.
* Responding promptly to reports submitted by other QA engineers and professionally report detected issues.
* Review, edit, and update internal test plans.
* Expected to conduct internal issue analysis with limited support from upper management to increase Samsung mobile device's quality and stability in a rapidly progressing mobile industry.
* Analyze and manage issues detected by QA engineers to professionally present issue reports to upper management and other departments.
* Analyze and understand test specifications and correctly translate them to set up test designs and cases for QA engineers.
* Responsible for proofing new features and various test cases as needed to assure production of a quality product.
* Tests new features to ensure that features and performance are correct, and that test results are accurate; assists other engineers with test assignments.
* Strong and effective interpersonal communication skills and the ability to interact professionally and positively with a diverse group of clients and staff.
* Provide general administrative support to the organization
* Provide feedback to upper management about team members' individual performance and overall team performance, issues, and other process improvement plans.
* Research and recommend test tools and methodologies to upper management. Also, provide recommendations to increase engineer productivity.

Skills and Qualifications

Background/Experience

(Minimum qualifications required to perform this job)

* Bachelor's degree in Engineering, preferably in Computer Science, Computer Engineering, and Electrical Engineering.
* 6-7 years of system/software QA/software development experience. (Telecom experience preferred)
* GSM, CDMA, WCDMA, LTE experience
* In-depth knowledge of wireless technologies such as GSM and CDMA is required.
* Experience testing in mobile products.
* Demonstrated experience in functional and performance testing.
* Proven experience in QA life cycle, from test plan, test execution, to reporting bugs
* Knowledge of software development models and their impact to testing
* Hands-on experience of wireless standards/protocols preferably GSM/CDMA/WCDMA/LTE and Radio interface and/or exposure to RF network engineering

Necessary Skills/Attributes

* Develops and maintains excellent proactive, working relationships with all appropriate levels within and outside the company.
* Plans, organizes and prioritizes multiple engineering support assignments and projects in small testing teams as directed by the manager of the group and/or other departmental leaders.
* Reads, interprets and acts on proper understanding of technical documents, engineering test materials and contracts or related documents based on corporate legal and customer applications, engineering standards and philosophy.
* Demonstrates competency in communication skills using both oral and written methods for internal and external personnel at all management and staff organizational levels for both persuasion in product manufacturing decision activities and/or the communication of technical information. Must be able to communicate in writing, through email and reports, or orally complex technical matters to an audience that may include less technically oriented listeners.
* Manage and lead QA engineers individually or small testing groups of QA engineers in order to achieve personal and team goals and complete assignments within established time frames.
* Assign tasks and objective and functional direction with implied knowledge of task alternatives and report the result with professionalism through oral and written communication methods.

Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:

* Work is generally performed in an office desk or lab environment.
* Requires considerable movement and transportation of equipment or samples with a high security mentality
* Performs work under time schedules which are normally periodic or cyclical and include: time sensitive job stress, fatigue, intellectual challenge, constant technical data feedback, language barriers, and product management stress.
* Highly ethical personality preferred to handle unpublished samples and equipment. (Requires not to disclose all information and knowledge to public)
* Frequently works additional hours beyond normal schedule.
* Require business trips for short terms and long terms

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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