Senior Manager Software Engineering, Techops
Pleasanton, CA

Job Description

About Us:

ServiceMax is the world leader in Field Service Management. We are a team of innovators, thinkers and doers who care passionately about changing the world. How? By rethinking the massive and growing industry that keeps our world running - field service. There are more than five million field technicians in the US and tens of millions across the globe. The machines and equipment we use every day - in our homes, at our offices, in hospitals and just about everywhere - need to be installed, fixed and serviced, and these field technicians are tasked with keeping our worlds and the world running every single day.

We are on a mission... to revolutionize Field Service, through our product, our customers and most importantly, our employees.

Job Overview:

You will be responsible for providing people leadership and managing ServiceMax cloud infrastructure services, including architecture design, security, deployment, automation, and production environment monitoring and support.

Essential Responsibilities:

In this role, you will:

* Provide hands-on management for the new tech ops group
* Work with development staff to implement and monitor cloud infrastructure services
* Assist in developing standards consistent with cloud compliance requirements
* Develop and deliver configuration and deployment automation required for improving the performance, availability, and manageability of our cloud services
* Troubleshoot and remedy availability/performance issues
* Define and evangelize cloud-related optimizations and best practices to improve reliability and performance
* Participate in an on-call rotation that will include development staff

Basic Qualifications:

* A minimum of 15 years of professional experience in software engineering OR Master's degree with 8 years of experience in software engineering OR PhD with 5 years of experience in software engineering.

Eligibility Requirements: (Country Specific)

* Legal authorization to work in the U.S. is required. ServiceMax may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.
* Must be willing to travel
* Must be willing to work out of an office located in Pleasanton.

Desired Characteristics:

Technical Expertise:

* Minimum of 4 years' direct experience working with cloud production environments
* Experience building systems based on cloud technology in AWS.
* Experience building scalable Web applications.
* Experience working with Big Data Analytics applications.
* Configuration management experience with one or more configuration management tools such as Puppet, Chef, and/or Ansible.
* Experience with container technologies.
* Experience with application load balancers.
* Experience with application monitoring tools including NewRelic.
* Experience with log monitoring and Security tools including SumoLogic, Wazuh.
* Experience with IDS tools including Bro, Suricata.
* Demonstrated coding skills, preferably in Python, Ruby, and/or Java
* Demonstrable knowledge of TCP/IP and HTTP protocols
* Experience working with High Availability and Fault Tolerant architectures
* Familiarity Relational and NoSQL databases
* Experience working in Unix/Linux operating systems and shell scripting
* Well-developed analytical and problem-solving skills
* A strong sense of ownership, urgency, and drive
* Ability to work independently and collaboratively
* Familiar with Agile methodologies
* Familiarity with Salesforce Cloud offerings
* Experience working with AWS DevOps Automation and Programming Tools including Cloudformation and Terraforms.
* Experience implementing Cloud-bases Access Management Services
* Experience working in a PaaS, SaaS environments

Business Acumen:

* Evaluates technology to drive features and roadmaps. Maps technology trends to internal vision. Differentiates buzzwords from value proposition. Embraces technology trends that drive excellence beyond traditional practices (e.g., Test automation in lieu of traditional QA practices)
* Balances value propositions for competing stakeholders. Recommends a well-researched recommendation of buy vs. build solution. Conveys the value proposition for the company by assessing financial risks and gains of decisions and return on investment (ROI). Manages the process of building and maintaining a successful alliance. Understands and successfully applies common analytical techniques, including ROI, SWOT, and Gap analyses. Able to clearly articulate the business drivers relevant to a given initiative

Leadership:

* Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome. Uses experts or other third parties to influence
* Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making. Understands when change is needed. Participates in technical strategy planning
* Proactively identifies and removes project obstacles or barriers on behalf of the team. Able to navigate accountability in a matrixed organization

Communicates and demonstrates a shared sense of purpose. Learns from failure

Personal Attributes:

* Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information
* Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable
* Innovates and integrates new processes and/or technology to significantly add value to ServiceMax. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems