Senior Manager Business Systems Analysis - Irvine, CA
Irvine, CA

Job Description

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Primary Responsibilities:

* Manage and develop the teams and staff that provide direct application support within both IPA and OptumCare Medical Group clinics.


* Provide direct management, guidance, mentoring, career path and development to ensure team success in meeting goals and objectives.


* Completes annual performance appraisals of staff, provides input and feedback to other managers across the EHR-HIE department regarding staff member performance and interactions.


* Establishes operational metrics to gauge performance of individual staff members and the department as a whole.


* Develop strategic and focused implementation assessment in accordance to assigned projects


* Participate as a key member of the core implementation team charged with successfully implementing and supporting an EHR system by becoming a Next Gen Certified Professional and /or Certified Allscripts EHR user.


* Provide subject matter expertise in the functionality of the electronic medical records and electronic practice management systems


* Serve as main point of contact and application subject matter expert for the Provider offices during the implementation process and post implementation process; on site go-live support and post implementation phase, including optimization.


* Analyze and document current and proposed clinical workflows, as they pertain to the implementation of electronic practice management and electronic medical records software.


* Analyze, evaluate and make recommendations and/or alternatives that address existing and potential areas of improvements in physician office operations.


* Facilitate the management of end user expectations, leveraging excellent communication and presentation skills.


* Redesign existing workflows to leverage the NextGen and/or Allscripts EHR/PM application and document, review and train future state workflows.


* Validate and implement standardized and customized training curriculum.


* Document implementation decisions and configuration approach.


* Directly and remotely support the physicians and physician office staff in the use of the EHR software and add-ons as available.


* Play a key role in the planning, design, development and deployment of new application modules and enhancements to existing applications, including communication, presentation and training.


* Perform and/or coordinate in-depth tests, including unit and integration testing.


* Utilize the ticketing software provided to adequately document issues, including correct status and prioritization


* Resolve issues directly and remotely utilizing training and provided documentation


* Follow established escalation and notification procedures Provide regular status updates to Vice-President of EHR-HIE Strategy and Solutions and/or project manager for all assigned tasks


* Facilitate and maintain vendor relationships as it pertains to the support and implementation of NextGen and/or Allscripts EHR and Practice Management systems.


* Manage and develop the teams and staff that provide direct application support within both



Required Qualifications:

* Bachelor's Degree in healthcare administration, information systems or area of expertise


* 6 years of professional experience working in a healthcare environment


* 4 years of experience directly managing and developing teams of IT/EHR professionals.


* 4 years of professional experience working in a NextGen and/or Allscripts EPM or EHR implementation role


* 4 years of professional experience with electronic physician's office billing systems


* 4 years of professional experience creating training plans and providing training for adult learners


* 2 years of professional experience working in an EPM / EHR troubleshooting role


* 2 years of experience managing projects in a matrixed environment


* Knowledge of SDLC, life-cycle management, compliance and regulatory requirements related to HIPAA


* Experience with issue resolution and / or issue tracking software


* Strong documentation, reporting and analysis skills with the ability to document physician practice workflow and recommend changes


* Maintain a current, valid California Driver's License and maintain reliable transportation



Preferred Qualifications:

* Master's degree in healthcare administration, information systems or area of expertise


* Previous UnitedHealth Group or subsidiary work experience.


* Allscripts and/or NextGen EHR certification


* MS Office skills that include, Word, Excel, Outlook, Power Point and Project



OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by

law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment