Senior Managed Services Engineer- remote US Proofpoint
New York, NY

Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role

Cloudmark, as part of Proofpoint protects the messaging infrastructure of more than 120 tier-one email and mobile service providers worldwide, including Orange France, Swisscom, AT&T, Verizon, Comcast, Cox, and NTT. We are expanding our product line and service offerings to prevent other malicious online activities to make messaging safe.

We are seeking a proactive, creative and knowledgeable Senior Managed Services Engineer to join the Safe Messaging Cloud (SMC) team which serves some of the largest email and mobile Service Providers. The role will demand interaction with large scale service providers at the Operations, Network, Project Management and Messaging Director level.

The role encompasses a variety of customer-facing technical responsibilities from implementation, production and customer technical account management. You will be responsible for evangelizing the benefits of our solutions to new customers, advising, and managing Cloudmark email and mobile solutions for new and existing SMC customers

Your day-to-day

* Identify, analyze and research threats and trends for internal and external communication
* Liaise with Solutions Architects to recommend and help design new policies to stop new threats
* Liaise with other departments (Products, Engineering, Professional Services, Support) around field priorities and ongoing product roadmap priorities; act as the internal customer advocate
* Communicate with key customer technical and business representative and ensure technical and business understanding of solutions which are being provided
* Participate in the proactive monitoring and adjustment of detection systems for new threats and use best practices to ensure these threats are stopped quickly
* Participate in weekly customer calls and provide customers with regular threat and attack updates
* Respond to customer requests for help when it falls outside of the scope for Support
* Act as technical account manager for Safe Messaging Cloud accounts

What you bring to the team

* Proven experience with Linux system and application administration
* Working knowledge of SMTP and / or mobile message protocols
* Knowledge of Email and / or Mobile Messaging security issues
* Understanding of Anti-Spam/messaging technologies
* Experience with data analysis using scripts or other analytical tools such as Splunk
* Fast and Eager learner - seeks out knowledge rather than waiting for knowledge to be presented
* Passionate about providing excellent solutions and services to customers
* Excellent listening skills
* Strong presentation skills
* Ability to self-manage time and juggle multiple priorities
* Ability to work in an organized controlled manner as part of a greater project team or as a single project resource.
* Ability to achieve completion of project deliverables by agreed project deadlines and under pressure.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!