Senior Linux Applications Support Engineer - Digital Platform Jpmorgan Chase & Co.
New York, NY

Job Description

Senior Linux Applications Support Engineer - Digital Platform

Req #: 190021505

Location: New York, NY, US

Job Category: Digital

Job Description:

As a Senior Linux Application Support Engineer, you will work within an ITIL environment and be accountable for one or more of the following: incident management, change management, impact identification, management communication, client relationship management, service improvement, discovery/gathering/documenting of business needs and requirements, complex internal/external customer file implementations.

Responsibilities:

* Work with key stakeholders to ensure that overall business and goals for delivering technology-based services are met
* Function as a Service Delivery manager to communicate with key stakeholders regarding system outages, issue resolution, infrastructure changes, and other pertinent matters that impact internal and external customers
* Work with project teams resources to ensure environment readiness prior to planned turnover dates
* Identify process gaps and streamline processes for efficiency
* Plan, coordinate, and manage lower (non-prod DEV, IST, and QA) environment sync ups prior to and post releases
* Build relationships with project teams to promote partnerships
* Understand infrastructure changes and how they impact downstream systems and environments.
* Drive root cause analysis of incidents.
* Responding to direct and indirect inquiries based on existing and emerging SLAs.
* Understand infrastructure changes and how they impact downstream systems and environments.

This role requires a wide variety of strengths and capabilities, including:

* Bachelor's degree in Computer Science, Engineering or equivalent experience.


* Demonstrated and strong experience working with software engineering infrastructure, setup and deployment
* Strong knowledge of infrastructure/environment components (middleware, policy servers, monitoring, environmental properties) and the integration into application architecture
* Extensive experience with Linux required; experience with AIX, Apache Tomcat, WebSphere, or other like technologies strongly preferred
* Familiarity with SQL Database interface and tooling
* Experience with Splunk and similar monitoring tools
* Web software engineering experience with ability to read, understand, and modify code (code-competency) for diagnosis, escalation and resolution
* Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Linux Support tools, connectivity tests, etc
* Understanding of n-Tier application architecture concepts
* General understanding of various IT security concepts as they relate to application environments
* Provide excellent customer service within defined SLAs
* Experience using Jenkins or Jenkins-like tools
* Strong interpersonal and verbal and written communication skills
* Demonstrated experience with Powerpoint, Word, Excel, and Microsoft Project.
* Preferred Qualifications:
* Strong technical aptitude and willingness to learn new technology.
* Ability to create application architectural logical and physical diagrams.
* Familiarity with Git/Bitbucket, Jenkins, Puppet, Team City, and Atlassian tools a plus.
* Familiarity with AWS services like S3, Amazon Glacier, Amazon Search, and Amazon RDS a plus.
* Experience supporting applications in shared or virtual environments.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

So if you're ready to put your passion for technology to work in a way that makes a real difference, apply today. Apply Now