Senior IT Service Desk Engineer
San Francisco, CA

Job Description

Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 50 countries. With the success of our flagship product, Coinbase Consumer, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are now proud to offer an entire suite of products that make accessing cryptocurrencies easy and secure, in addition to new products that operate at the frontiers of crypto and blockchain.

IT at Coinbase is a growing team working with all lines of business. We focus on providing the most secure and streamlined experience in our applications and services for Coinbase's internal employees and contractors.

If you like helping people and working with technology in a fast-paced and dynamic environment with some of the brightest minds in a burgeoning industry, we want to speak with you!

What you'll be doing:

* Provide amazing day to day and on-call support for hardware and software for incredibly seasoned to novice users and everything in between
* Support Coinbase's SaaS tools, compliance practices, on- and off-boarding processes
* Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency
* Support collaboration hardware in conference rooms and event spaces
* Coordinate vendors to support our offices
* Mentor and upskill our less seasoned IT team members
* Creating detailed and impactful documentation and training materials for your peers and our User base

What we look for in you:

* Technical expertise on OSX, iOS, Chrome OS, and Android operating systems
* Senior agent level knowledge of Jira Service Desk, Zendesk, or similar ticketing system
* Mid-level networking knowledge and troubleshooting ability
* Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
* Demonstrable troubleshooting methodologies and root cause analysis
* Able to move and setup hardware and peripherals around the office
* Excellent communication and time management skills
* Experience managing service and procurement vendors

Nice to haves:

* Scripting experience
* Experience project managing medium to large scale rollouts

Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment