Senior IT Application Specialist
Wilmington, MA

Job Description

Senior IT Application Specialist

Req ID #: 44000

Location:

Wilmington, MA, US

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

Job Summary

The Senior IT Application Specialist will lead the ongoing administration and support of the Salesforce.com platform across our global organization. This includes support, configuration, customization, troubleshooting, onboarding activities, maintenance and improvement on the Salesforce Platform. This role will work closely with business leaders, functional leaders, organizational units, and subject matter experts to ensure the health of the Salesforce platform. Solid technical skills blended with a value-to-business mindset are key to success in this role

Additional responsibilities of the Senior IT Application Specialist include:

* Daily administration and technical/functional support for Salesforce, Service Cloud, Service Max, CPQ Quoting System, and Pardot. Includes day-to-day technical support, user administration, profiles and roles, workflows, platform customization and other routine tasks
* Agrees on goals with manager
* Performs work assignments given by manager, to the quality required and in the agreed time
* Contributes to ongoing improvements in the value delivered by the IT Service Delivery - Global Applications team
* Reports performance metrics for role to manager
* Creative and analytical thinker with strong problem-solving skills
* Translate user story requests into workable requirements, salesforce.com elements, and document technical specifications and the associated test cases
* Reports performance metrics for role to manager
* Identifies and recommends improvements on technologies, processes, and procedures
* Provides high quality customer service experience to all customers both internal and external
* Maintains Service Catalog templates and content relating to Global Applications
* Acts in the best interest of the company and is a steward of company assets

Job Requirements

The following are minimum requirements related to the Senior IT Application Specialist role.

* Bachelor's degree (B.A./B.S.) or equivalent in computer science or related discipline
* Minimum of 7 year's Salesforce experience including administration and technical support of Salesforce.com, Sales Cloud, Service Cloud, Salesforce CPQ, Pardot, and Salesforce Integration
* Managing WIP (incl. reducing multi-tasking)
* Working knowledge of technologies required by role:
* In depth application troubleshooting skills
* In depth application management and configurations skills


* Knowledge of datasets, sql, triggers, and apex code
* Effectively partner with technical and non-technical resources
* Create Business and Technical Requirement Documents, User Stories, Use Case Diagrams, Test Plans, and Process Flow Diagrams
* Understanding of regulations applicable to IT Service Delivery - Global Applications (GxP, SOX, GDPR)
* Ability to provide feedback to manager, peers and team members
* Possess analytical thinking and problem-solving skills.
* A strong sense of customer service, with proven experience in a similar role.
* Exceptional organizational, communication (verbal and written), interpersonal and presentation skills required.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 14,000 employees within 80 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2018, revenue increased by 22% to $2.27 billion from $1.86 billion in 2017.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2018.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet

Nearest Major Market: Boston

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