Senior Firstline Service Technician - San Francisco/Oakland, CA
San Francisco, CA

Job Description

Are you looking for a real opportunity? It's time to consider Diebold Nixdorf! As a global leader in integrated self-service solutions we offer employees more - more recognition, more rewards, more opportunities. Here's your chance to join our dynamic team!

Right now, we are looking for a Senior Firstline ATM Service Technician to troubleshoot, report, schedule, and perform repairs and preventive maintenance on Diebold Nixdorf equipment at customer sites. It's the perfect opportunity to demonstrate your technical service experience and electro-mechanical skills.

Don't miss out; apply today!

ATM Service Technician - Security Technician / Installer

Job Responsibilities

Within your assigned area of responsibility, you will provide first line & second line maintenance for ATMs and retail point of sale equipment, plus related PC and PC peripherals. Additionally, you will be expected to provide scheduled cleanings and entry level maintenance on products and perform repairs on Diebold Nixdorf and/or multi-vendor products and services. You will also perform module configuration as well as minimal software configuration and assist with special project work as needed.

This position works predominantly evenings, weekends, and non-standard shifts (other than 8:00-5:00 M-F).

Your essential functions in this position would include:

* Performing Firstline maintenance on ATMs and retail products and devices such as on-site problem diagnosis, clearing paper jams, card jams, or bill jams, and general maintenance including replacing light bulbs, card reader belts and air filters.
* Performing Second line maintenance of ATMs and retail products and devices such as module calibration and replacement and minimal software configuration
* Meet or exceed performance metrics as related to system maintenance
* Taking complete ownership of the service call while on-site resolving issues
* Following call handling and call closure procedures consistently
* Accurately report service data
* Promoting a high quality of service
* Following-through to ensure call completion
* Maintaining devices independently
* Escalating service request as required for resolution
* Maintaining customer satisfaction to include :communication, professional demeanor and appearance through resolution of service request
* Maintaining parts inventories and anticipating parts required to meet or exceed goals
* Completing required cycle count and audits
* Reporting part usage timely and accurately on service calls

We are looking for a team-oriented individual with strong electro-mechanical skills with a passion for customer satisfaction. To succeed in this role you must be able to prioritize, comply with processes/quality checklists, and accurately report service data. Think you have what it takes? We want to hear from you!

Requirements include:

* High school degree or GED required
* Vocational degree in an electro-mechanical field is preferred
* MInimum of 6 months of hands-on experience in electronics
* Must have a valid driver's license
* Basic understanding of PC, PC peripherals, and network connectivity
* Hands on electro-mechanical repair/installation experience
* Demonstrated ability to represent the company in a dependable and professional manner
* Ability to work independently with little supervision
* Shift adaptability and good customer relations skills
* Acceptance of exposure to the outside elements
* Sense of urgency, organizational skills and work in team environment
* Ability to pass MVR, background and drug test
* Must be able to work alternative shifts such as weekends, holidays, afternoons or evenings

ATM Service Technician - Security Technician / Installer

Benefits

At Diebold Nixdorf, we understand that our employees are our most valuable resource. That's why we offer competitive compensation packages and a supportive environment with good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.

Benefits include:

* 401(k) Savings Plan
* Employee Stock Purchase Plan
* U.S. Savings Bonds
* Educational Assistance
* Long-Term Disability Plan
* Salary Continuation Plan
* Flexible Spending Accounts
* Employee Assistance Program
* Adoption Assistance
* College Scholarship Program
* Life Insurance

Diebold Nixdorf, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, genetic information, disability or protected veteran status.