Senior Field Service Technician
Franklin, MA

Job Description

Eaton's Electrical Engineering Services and Systems division is currently seeking a Senior Field Service Technician to join our team. This position can be based out of Franklin, MA.

The Senior Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today's cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

* You will continuously improve personal, technical and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
* You will provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
* You will maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
* You will provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
* You will demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
* You will develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
* You will demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Skilled proficiency in the following:

* Basic Test Equipment Operation
* Basic Troubleshooting Techniques
* Ability to run small projects
* Intermediate Test Equipment Operation
* Advanced Troubleshooting Techniques
* Ability to run small outages and projects

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Required (Basic) Qualifications:

* Associates degree from an accredited institution and/or military experience and/or 5 years of experience with field service and power distribution
* Minimum 3 years of experience evaluating and servicing electrical distribution or control systems
* Legally Authorized to work in the United States without company sponsorship
* No relocation is provided. Candidates must reside within 50 miles of the locations listed to be considered.

Preferred Qualifications:

* Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.
* Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.
* Experience with protective relays is highly desirable.

Position Success Criteria :

* Must possess and maintain a valid and unrestricted driver's license