Senior Distribution Services Specialist
Lake Zurich, IL

Job Description

Excellence In Everything We Touch

Position Summary

Under general supervision, monitors applications and print performance based on established service level agreements. Performs quality control measures to insure audit verification is up held, for all check processing. Responsible for printing, post processing, inserting and metering all output sent from the applications which Print Services supports. Assists manager with various customer service requests corporate wide.

Responsibilities

* Maintains print priorities of scheduled application runs, coordinates output processing for the various workloads supported.
* Reviews all printed checks to verify that format is correct and Micr verification. Ensure that the various production runs balance against check registers and control totals.
* Performs audit quality controls and balances in order to ensure that daily service levels agreements are met
* Responsible for identifying any check issues and ensure that all checks are processed with in the established guidelines. In the event an issue is identified, the operator is responsible for opening up EA ticket identifying the application, address the issue, and provide samples.
* Maintains strict quality assurance guidelines to ensure that the unit maintains a high level of print quality.
* Output distribution: Mails checks, letters and packages based on distribution methods, prepares address labels for expedited delivery, determines cost efficient mail method base on size of package. Coordinates pickups and delivery service.
* Operates computers, printers, Micr verifier, inserting equipment, and & digital metering system.
* Monitors all hardware on premises, places service calls to various vendors and monitors print facilities room conditions.
* Responds to check requests, inquiries and complaints related to damaged or missing documents or checks, and any other discrepancies.
* Responsible for developing and maintaining Print Services procedures.
* Performs and monitors upload of the Fed-ex database to a notes database which allows claims personnel to have direct access to the shipments and delivery tracking information. Creates and burns client CD's for mailing
* Assists manager and security in the participation of SAS70 audits.
* Monthly inventory is reported for consumables needing to be replenished.
* Performs regular cleaning and minor maintenance on printers and equipment.
* Participates in special projects or performs duties in other areas as requested
* Upholds the Crawford Code of Business Conduct.

Requirements

* Completion of high school diploma or G.E.D.
* Requires at least 2 years of work experience in Information Technology environment
* Standard office practices and procedures.
* Operations and maintenance of equipment used in the print services unit such as printers, post processing equipment, Micr verifier, and standard office equipment.
* Principles and practices of effective teamwork.
* Crawford Business Code of Ethics.

About Us

Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses' needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.

As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.

At Crawford, we:

* Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
* Are Empowered to advance the company mission and take ownership of our individual career progression.
* Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
* Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
* Are One Crawford, embracing a global mindset that's inclusive, agile, mission-focused, and customer-focused.
* Give Recognition, participating in an environment where people are rewarded for jobs well done.
* Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

We believe in leading by example - at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

* Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
* On-going training opportunities through every stage of your career
* Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.