Senior Deskside Support Technician
East Islip, NY

Job Description

OVERVIEW

This person is responsible for providing first/second tier support for all incoming help desk inquiries via phone and email, as well as providing deskside support, in a K-12 educational environment. This person will have an exciting opportunity to help a team of desktop technicians solve challenges and technical issues in a positive learning environment. This position is located in East Islip, NY and it is a full time opportunity.

RESPONSIBILITIES

* Handles all incoming inquiries via phone, email & walk-in
* Monitor and follow up on inquiries in help desk queue
* Leverage automation (manage pre-existing scripts, etc.) to establish/maintain user accounts across various enterprise platforms/applications/databases
* Provide support for hardware/software issues over the phone and in person
* Follow up to closed tickets to ensure customer satisfaction
* Provide deskside support for workstations, laptops, tablets and other peripherals
* Provide resolution and assistance to standard supported applications: MS Office, Browser programs, Antivirus and other supported enterprise applications and systems

QUALIFICATIONS

* A+ certification required
* 2-4 years' experience in hardware/software support in an enterprise environment required
* 1-2 years' experience or strong interest (familiarity) utilizing PowerShell (or comparable scripting tool) in an enterprise environment preferred
* Excellent customer service skills
* Excellent verbal and written communication skills
* Ability to work independently and as part of a team
* Strong knowledge of Windows operating systems
* Ability to troubleshoot hardware and software problems
* Industry recognized Help Desk Certification and/or help desk environment experience A PLUS

Please submit your resume for consideration and be part of an exciting opportunity to join the custom team at a client location!