Senior CRM Analyst
Oak Brook, IL

Job Description

Job Summary

SWC Technology Partners, a BDO USA Company, is a growing IT Solutions Provider. We believe that technology drives innovation, but people are what makes it a success. We are committed to creating a work culture where our employees are happy, empowered and excited to come to work every day. Our commitment to each other is why SWC is a recognized leader for our culture, employee satisfaction and career growth opportunities. Our dynamic team is made up of problem-solvers driven by a desire to help customers succeed. We're looking for people who share that same drive and who are looking to combine teamwork with technology to produce amazing results.

The Senior Customer Relationship Management (CRM) Analyst works with cutting edge CRM and related technologies. This role will deliver high quality solutions across various industries; collaborate with teams working on holistic development projects that range in size and scope; and receive continuous career development opportunities. This role performs hands-on best practice advisory, requirements gathering, troubleshooting, and development of client solutions primarily based within cloud-based environments, including but not limited to Microsoft Dynamics CRM and/or Salesforce CRM.

Qualifications

Education:

* Bachelor's degree from an accredited university, required
* Degree focus in Computer Science or another related field, preferred

Experience:

* Five (5) or more years of CRM customization and CRM administrative experience, required
* Four (4) year or more experience with Dynamics CRM or Salesforce CRM, required
* Two (2) or more years of CRM best practice consulting experience, preferred

Software:

* Excellent computer skills and proficient in Excel, Word, PowerPoint and Outlook, required
* Experience with one of the following, required:
* Dynamics CRM
* Salesforce CRM
* Cloud Technologies (Azure, AWS, Google)

Other Knowledge, Skills & Abilities:

* Excellent communication and presentation skills, both verbal and written
* Ability to solve problems, identify solutions, and appropriately escalate issues
* Excels at operating in a fast-paced technical environment
* Must be open to local travel to client sites, as needed

Keywords: Microsoft Dynamics CRM, Salesforce CRM, Business Analyst, BA, PowerPoint, Qlik, Balsamic, JIRA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, SharePoint, Software, Definition, Custom Applications, Data Analytics, CRM, Cloud Strategy, SharePoint, Office 365, O365, JavaScript, Azure, AWS, Google, Cloud