Senior Cisco Voice Engineer
Boston, MA

Job Description

Location: Boston, MA Job Code: 194827 Posted: Jul 02, 2019 Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Senior Cisco Voice Engineer for our client in the IT-Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 12 Months Contract

Location: Dorchester, MA

Compensation: Market Rate

Role: Senior Cisco Voice Engineer

Primary Skills: Cisco

Role Description: The Senior Cisco Voice Engineer would need to have at least 3-5 years of experience. For this role, you must have experience with monitoring/management platforms.

As the Cisco Voice Engineer, you will be responsible for troubleshooting the Cisco phone systems related technical incidents and provisioning MACD requests.

The primary area of expertise for this position is Cisco UC (Communications Manager, Unity Connection and voice gateways).

Responsibilities:

* Evaluate, design, develop and maintain data networking, VOIP PBX systems
* Participate in the deployment of new technologies and projects. Mobile Iron and Air-Watch MDM knowledge required
* Management, monitoring and support of Cisco UC solutions including: Communications Manager, Unity Connection, Voice Gateways, Acme Packet SBC, recording System, Telepresence and Videoconference
* Work with a ticketing system, making timely entries and adjustments as required.
* Interact with Service Provider and Carrier for incident resolution and change request
* Act as a third level of escalation on incidents

Desired Capabilities:

* Must possess strong skills and experience across a range of the following: UC Architecture, Acme Packet SBC knowledge, troubleshooting Cisco Voice, Data, and Video Conference Systems.
* Understanding of networking concepts including Basic IP Routing, 802.1q, VLANs and QoS
* Strong customer interaction and communication skills and positive attitude.
* Ongoing knowledge of new devices and technology.

Desired Qualifications:

* CCNA Collaboration is preferred.
* CCNP Collaboration or equivalent skill will be a plus.
* Must have at least 5 year of experience administering, engineering, and debugging Cisco Voice Solutions
* Have experience with current Cisco routing and switching technologies.

Overview of Systems you should have experience with:

* Cisco Unified Communication Manager (CUCM)*
* Cisco Unity Connection (CUC)*
* Oracle Session Border Controller (Oracle SBC)
* Cisco Unified Contact Center Express (CUCCX)*
* Cisco Emergency Responder (CER)
* Cisco WebEx and Telepresence

Education: Bachelor's degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.

Experience: Minimum 3-5 years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Recruiter Name: Preeti Sharma

Recruiter Phone: 412.436.0333 (Ext: 2304)

Equal Employment Opportunity