Senior Business Systems Analyst at ConsumerMedical
Pembroke, MA

Job Description

Senior Business Systems Analyst

ConsumerMedical

COMPANY PROFILE

ConsumerMedical (www.consumermedical.com) is a leading healthcare decision support and concierge company serving over 3.5 million individuals through some of the nation's largest employers, health plans and private exchanges. As a Medical Ally, ConsumerMedical guides participants throughout their healthcare journey with compassionate, high-touch support and deep clinical expertise.

ConsumerMedical offers a fully integrated suite of solutions including Medical Decision Support, Expert Medical Opinions, Claims Advocacy and more, helping individuals and families navigate the healthcare system while reducing unnecessary elective surgeries and driving patients to the highest quality providers. The result is better care for patients, more empowered healthcare decisions for employees and their families, and a better bottom line for business. The company is headquartered outside Boston in Pembroke, MA.

We offer an opportunity to contribute immediately, have a voice that's recognized, and make decisions that have impact while building a career with a fast-growing organization. We are currently seeking a full time Senior Business Systems Analyst to join our growing team.

GENERAL SUMMARY

The Senior Business Systems Analyst is responsible for partnering with business users to understand the operational needs, procedures of the business and consider competitive marketplace information to help find a solution or develop new internal or external products. The Senior Business Analyst is involved in all steps of the development life cycle and represent the Business Systems Team in project meetings, as well as individual meetings with business leaders.

JOB RESPONSIBILITIES

* Communicate professionally as the primary point of contact for internal stakeholders
* Facilitate requirements gathering workshops with sponsors and stakeholders
* Gather, analyze and document business requirements and transfer knowledge to the product development team
* Build operations infrastructure (business requirements, process maps, workflows)
* Effectively create user stories, case studies, BRDs (Business Requirements Definition), FRDs (Functional Requirements Document), and other artifacts
* Document product and user journeys/flows
* Coordinate and support project status meetings and report results
* Develop comprehensive tools to support implementation (such as checklists, talking points, slides, assessments, reports, and communication plans)
* Develop insights and identify opportunities that will be used to identify improvement opportunities to optimize business or contractual performance
* Support ad hoc analytic requests, providing accurate and timely data, analysis and insightful interpretations
* Ability to evaluate, pilot and/or test new hardware, software and applications
* Draft test plans based on identified business requirements and ensures the test plans are successfully executed
* Assist or coordinate user acceptance testing
* Provide education to end users for all modified and new systems
* Assist and support technical implementations within the Salesforce environment
* Prepare accurate and detailed requirement specification documents; assist in the
* development of user guides and functional specification documents
* Should have basic project management skills such as maintaining schedules and task lists
* Assist and support technical implementations within Salesforce or related environments

DESIRED SKILLS AND EXPERIENCE

* Bachelor's Degree or equivalent work experience
* 5+ years' experience in a Senior Business Systems Analyst or equivalent role, preferably in Healthcare; 3+ years' experience eliciting, documenting, and converting business needs into technical requirements
* Possess a creative approach to problem-solving
* Experience working within all phases of the Systems Development Life Cycle and an Agile driven development environment; comfortable with both Agile and Waterfall methodologies
* Strong interpersonal skills, with experience in leading cross functional teams towards finalizing project scope and signoff
* User training on applications and creating user documentation
* Skilled in balancing multiple priorities while achieving milestones and results
* Comfortable in a fast-paced environment with a high degree of ambiguity and rapid change
* Excellent verbal and written communication skills, outstanding interpersonal skills, and ability to relate positively with individuals at all levels of the organization; strong technical writing skills
* Creative, flexible, and self-motivated with sound judgment; ability to plan and implement
* Salesforce configuration and implementation experience is a plus
* Certifications in one or more of the following disciplines: ITIL, Six Sigma, Project Management, Business Analysis, Application or Infrastructure Design, Salesforce Administration and Support are a plus

Please submit resume and cover letter for consideration

Disclaimers:

Applicants, as well as position incumbents, who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

ConsumerMedical is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will ConsumerMedical discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law.