ScrumMaster
Mountlake Terrace, WA

Job Description

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we're creating a culture that promotes employee growth, collaborative innovation, and inspired leadership. We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives!

As a ScrumMaster for our Advocate Desktop on the Digital Customer Experience (DCX) Web and CSR Tools team, you will support Premera's purpose by guiding and coaching an Agile team that delivers a powerful CRM (D365 cloud) system that allows our Customer Service Representatives (CSRs) to provide quick and quality information to our customers. You will help the Advocate Desktop team apply Agile/Scrum principles, practices, and values to solve challenges and become a high-performing team. As a servant leader you will coach the team through the delivery lifecycle and relentlessly advocate for continuous improvement in solution quality as well as the team's Agile and technical practices.

What you'll do

* Guide and coach the team and organization to follow Agile/Scrum principles, values and practices to iteratively deliver value to the organization, demonstrating continual improvement in team effectiveness and productivity
* Foster team health, creating a trusting, safe and collaborative environment; guiding and coaching the team to become self-organized and empowered
* Radiate information related to team health and the value being delivered
* Identify gaps and develop new practices and measures to demonstrate a complete and accurate picture while coaching the organization to adopt and use the practices and measures appropriately
* Identify, manage and escalate delivery team and organization issues and risks to prevent or remove impediments and distractions that interfere with the team or organization's ability to deliver on their goals
* Facilitate discussion, decision making, problem solving, and conflict resolution coaching the team and organization to improve methods and practices

What you'll bring

* Bachelor's degree or 4 years' related work experience
* 5 years' experience in technology leadership and 2 years of agile team experience
* Experience with teams to implement various Agile approaches (Scrum, Kanban, Scaled Agile Framework)
* Knowledge of Agile principles, values, and practices (Scrum, Kanban and Scaled Agile Framework)
* Proven history of fostering a trusting, safe and collaborative environment across multiple teams
* Ability to lead a team to become self-organized and empowered
* Ability to provide meaningful and impactful communication, both written and oral, to delivery team, stakeholders and executive leadership
* Expert knowledge of the fundamentals of software development processes and procedures

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What we offer

* Medical, vision and dental coverage
* Life and disability insurance
* Retirement programs (401K employer match and pension plan)
* Wellness incentives, onsite services, a discount program and more
* Tuition assistance for undergraduate and graduate degrees
* Generous Paid Time Off to reenergize
* Free parking

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.