SAS Production Support
Plano, TX

Job Description

Must Have Skills:

* Experience as Analyst in Telephony domain with knowledge in Genesys and NICE systems.
* Involved in the design or modification of business systems or IT systems related to Genesys and NICE systems.
* Interaction with the business stakeholders and subject matter experts in order to understand their requirements, problems and design of the Genesys and NICE systems. •Gather & Create documents, and analyzes business needs and requirements.
* Create Business Requirement Documents up to organization standards. Understand and provide business solutions on the applications.
* Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
* Improves systems by studying current practices; designing modifications. Recommends controls by identifying problems; writing improved procedures.
* Prepares technical reports by collecting, analyzing, and summarizing information and trends. Contributes to team effort by accomplishing related results as needed.
* The analyst documents the functional and, sometimes, technical design of the system. SDLC knowledge exposure.
* The analyst interacts with system architects and developers to ensure the system is properly implemented.

Good to have Skills:

* Knowledge in genesys7.6/8.x tools and applications,
* Knowledge in Java for IVR call flow coding and migration,
* Knowledge in NICE Call Recording and WFM tools.